PURVI KAPOOR
CAMBRIDGE,ON
Summary
Highly skilled and results-driven professional with over 6 years of experience in purchasing, logistics management, business customer service, and sales. Demonstrated expertise in vendor management, inventory optimization, logistics coordination, and supply chain efficiency, consistently delivering cost savings and improving operational workflows. Proven track record of using ERP systems to streamline procurement and logistics processes, ensuring on-time delivery and inventory accuracy. Adept at building long-term client relationships, driving sales growth, and resolving customer inquiries with a focus on exceeding expectations. Excels in fast-paced environments, with a strong ability to manage multiple priorities and deliver measurable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PURCHASER
FIL-TREK CORPORATION
10.2023 - Current
- Reduced overhead and stock costs by nearly 20% through strategic negotiation, process improvements, and optimized inventory control, resulting in significant budget savings while maintaining high product quality and service levels.
- Cultivated strong, long-term relationships with key suppliers, leading to a 98% on-time delivery rate and the ability to secure expedited shipments on short notice. This ensured minimal disruption to operations and allowed for faster response times to customer demands and internal project deadlines.
- Proactively identified and onboarded new vendors, diversifying the supplier network and driving competitive pricing. This initiative not only contributed to substantial cost savings but also mitigated supply chain risks, enhancing business flexibility and reliability.
- Streamlined procurement processes by utilizing an ERP system to manage vendor performance and optimize inventory levels, reducing order lead times by 15% and improving overall supply chain efficiency by 18%.
LOGISTICS ANALYST
FIL-TREK CORPORATION
01.2022 - 10.2023
- Reduced transportation costs by 15% (saving $350,000 annually) through strategic route optimization, freight consolidation, and effective vendor negotiations, while improving overall delivery efficiency.
- Managed inventory levels for the warehouse, cutting stockouts by 20% and excess inventory by 25%, improving inventory turnover.
- Streamlined order fulfillment processes, leading to a 10% improvement in customer satisfaction and a 12% reduction in late deliveries, by enhancing cycle times and cross-functional coordination.
- Negotiated contracts with third-party logistics providers, achieving a 10% reduction in outsourcing costs ($200,000 annual savings) and increasing on-time delivery performance by 25%.
LOGISTICS COORDINATOR
CHARGER LOGISTICS
06.2021 - 01.2022
- Coordinated dispatch operations for a fleet of 50+ trucks, ensuring a 98% on-time delivery rate while optimizing routes to reduce fuel costs by 12%, resulting in annual savings of $200,000.
- Enhanced load planning and fleet utilization, reducing empty miles by 15% and improving delivery efficiency by 10%, which led to $150,000 in annual cost savings.
- Negotiated with third-party carriers, achieving 5-10% cost reductions in freight charges and securing $100,000 in savings annually, while expanding the network of reliable transport partners.
- Implemented real-time tracking systems, improving delivery visibility and reducing delays by 10%, while handling emergency dispatches for urgent shipments, maintaining a 98% on-time rate for time-sensitive deliveries.
- Trained and mentored dispatch assistants, improving team efficiency by 30%, while ensuring 100% compliance with DOT regulations, resulting in zero violations during audits.
BUSINESS CUSTOMER SERVICE SPECIALIST
ROGERS COMMUNICATIONS
08.2020 - 07.2021
- Delivered exceptional customer service to a portfolio of 100+ business clients, consistently achieving 95%+ satisfaction scores through proactive issue resolution and personalized support, helping to maintain strong, long-term relationships.
- Managed complex technical inquiries and escalated issues, coordinating with internal teams to resolve billing, network, and service-related concerns, reducing escalation rates by 20% and ensuring timely resolution for business clients.
- Collaborated with sales and technical teams to ensure seamless onboarding and implementation of new business accounts, leading to a 30% faster onboarding process and an improvement in first-contact resolution by 10%.
- Identified revenue opportunities through upselling and cross-selling business solutions, contributing to an 18% increase in revenue per client while maintaining exceptional customer satisfaction scores.
SHIPPING AND RECEIVING (CO-OP)
ADIDAS
05.2020 - 08.2020
- Processed and fulfilled high-volume shipping orders, ensuring accurate labeling, packaging, and on-time delivery of over 1,000 units daily, contributing to a 98% order accuracy rate.
- Managed inventory operations, including receiving, inspecting, and storing incoming shipments, reducing stock discrepancies by 15% through diligent record-keeping and quality checks.
- Coordinated with logistics teams to optimize shipping schedules and resolve delivery issues, resulting in a 20% improvement in on-time shipment performance.
- Operated warehouse equipment such as pallet jacks to handle merchandise safely, improving efficiency in loading and unloading by 25%.
- Maintained compliance with safety protocols, ensuring a clean and hazard-free work environment, which contributed to achieving a zero-incident record during the co-op term.
CUSTOMER SERVICE SALES REPRESENTATIVE
OSL RETAIL SERVICES
10.2018 - 07.2020
- Consistently surpassed sales targets by 15–20% monthly through personalized product recommendations and effective upselling strategies, contributing to overall store revenue growth.
- Provided exceptional customer service by actively identifying client needs, resolving inquiries promptly, and achieving a 95%+ customer satisfaction score, fostering long-term customer loyalty.
- Educated customers on product features and benefits, particularly mobile plans and devices, driving a 20% increase in product adoption rates and enhancing overall customer experience.
- Collaborated with team members to execute successful promotional campaigns, resulting in a 30% boost in foot traffic and increased sales during high-demand periods.
Education
BACHELORS - SUPPLY CHAN AND LOGISTICS
04-2020
Skills
- Vendor Management & Negotiation: Expert in building supplier relationships and negotiating favorable terms to reduce costs and ensure quality
- Inventory & Supply Chain Optimization: Skilled in optimizing inventory levels, improving supply chain efficiency, and reducing lead times to meet business objectives
- ERP & WMS Systems: Proficient in using ERP (SAP, Genius) for tracking inventory, orders, and streamlining logistics operations
- Logistics Coordination & Route Optimization: Experienced in managing dispatch schedules, optimizing delivery routes, and ensuring timely, cost-effective deliveries
- Customer Relationship Management: Building long-term relationships with clients, resolving issues promptly, and driving customer retention and satisfaction
- Data Analysis & Problem-Solving: Analyzing data to identify inefficiencies, develop solutions, and implement improvements in logistics and supply chain processes
- Cost Reduction & Efficiency Improvements: Proven ability to drive cost savings and enhance operational efficiency through process improvements and strategic negotiations
- Sales & Upselling Expertise: Demonstrated success in driving sales growth, upselling products, and meeting/exceeding revenue targets through effective customer engagement
Languages
English
Certification
CSCMP Council of Supply Chain Management Professionals
Timeline
PURCHASER - FIL-TREK CORPORATION
10.2023 - Current
LOGISTICS ANALYST - FIL-TREK CORPORATION
01.2022 - 10.2023
LOGISTICS COORDINATOR - CHARGER LOGISTICS
06.2021 - 01.2022
BUSINESS CUSTOMER SERVICE SPECIALIST - ROGERS COMMUNICATIONS
08.2020 - 07.2021
SHIPPING AND RECEIVING (CO-OP) - ADIDAS
05.2020 - 08.2020
CUSTOMER SERVICE SALES REPRESENTATIVE - OSL RETAIL SERVICES
10.2018 - 07.2020
CSCMP Council of Supply Chain Management Professionals
Fanshawe College - BACHELORS, SUPPLY CHAN AND LOGISTICS
Similar Profiles
Nick VlasveldNick Vlasveld
Production Manager at Fil-Trek CorpProduction Manager at Fil-Trek Corp
Tucker Howard GillilandTucker Howard Gilliland
Customer Care Guide – Inside Sales at Trek Bicycle CorporationCustomer Care Guide – Inside Sales at Trek Bicycle Corporation
LEVI "ASH" SCHWARTZLEVI "ASH" SCHWARTZ
GENERAL MANAGER at Trek Bicycle CorporationGENERAL MANAGER at Trek Bicycle Corporation