PURVI MEHTA
Summary
Adept at navigating high-pressure environments, I honed my detail-oriented and efficient approach at Shoppers Drug Mart, excelling in pharmacy inventory and customer relations. My tenure is marked by implementing a continuous quality improvement program, reducing medication errors, and mastering tech tools for enhanced patient care.
Overview
18
18
years of professional experience
Work History
Pharmacy Intern
Shoppers Drug Mart #1347
11.2024 - Current
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Counseled patients on new medications and OTC products.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Conducted medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Conducted comprehensive drug utilization reviews, minimizing adverse drug interactions and promoting safe medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharamacist (Emergency Assignment)
Shoppers Drug Mart # 4866
04.2024 - 11.2024
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Pharmacy Student
Shoppers Drug Mart # 4866
10.2023 - 04.2024
- Developed strong relationships with patients, fostering trust and open communication for better healthcare outcomes.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on proper medication use.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
Pharmacy Assistant
Shoppers Drug Mart #995
02.2023 - 10.2023
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Pharmacy Assistant
Shoppers Simply Pharmacy # 3002
05.2021 - 02.2023
- Communicate with all customers and staff in a pleasant and professional manner.
- Process high prescriptions with 100% accuracy.
- Regularly order medication and pharmacy office and restroom supplies.
- Maintain updated records such as pharmacy files, patient profiles, charge system files, inventories, and poison or controlled drug registries.
- Advise customers on the selection of medication brands, medical equipment, or healthcare supplies.
- Resolved customer issues and answered questions to deliver positive customer experience.
Pharmacy Assistant
Shoppers Drug Mart #0614
08.2018 - 04.2021
- Regularly completed paperwork and documented prescription and insurance billing information.
- Strictly maintained customer and patient confidentiality.
- Retrieved, counted, and measured supplies and capped vials and bottles.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prioritized tasks and projects to meet tight deadlines.
Pharmacy Assistant
Gorway Total Health Care Pharmacy
01.2018 - 07.2018
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Communicated directly with doctors' offices via telephone, fax, and email.
- Entered new patient profiles and prescriptions into medication input software system.
- Answered and screened phone calls for the staff pharmacist in friendly, efficient manner.
- Maintained proper compliance logs for all actions and orders.
Pharmacy Assistant
Shoppers Drug Mart #1217
05.2017 - 12.2017
Pharmacy Assistant
Community Choice Pharmacy-Rexdale
05.2017 - 08.2017
Regulatory Affairs Executive
Nirlife Healthcare Division (Nirma LTD.)
12.2011 - 04.2014
- Coordinated license reporting, including preparation and submission of renewal applications, quarterly, semi-annual, annual financial, and other reports.
- Studied and interpreted rules and updates, and communicated knowledge to internal personnel involved in the design, testing, and marketing of products.
- Assist with development and management of non-routine projects as applicable in support of the Regulatory Affairs department
- Kept team informed about requirements relevant to product development stages, including premarket regulations, export requirements, and labeling standards
Regulatory Affairs Officer
Nirlife Healthcare Division (Nirma LTD.)
07.2008 - 11.2011
- Helped product teams create compliant designs from beginning by being involved in development process at each stage.
- Worked with Marketing, Legal, Quality Assurance, Project Management, R&D and Regulatory Affairs in the development and review of product strategies.
- Assisted in SOP (Standard operating Procedure) development and review.
- Developed internal standards and policies to help team members operate within regulatory limits.
- Reviewed marketing literature and made necessary changes to maintain compliance.
Quality Assurance Officer
Parry Pharma LTD.
06.2007 - 06.2008
- Maintained and controlled document change requests and other departmental records. Monitored processes and recommended methods for improvement.
- Determined the optimal corrective actions to obtain the desired quality level
Education
International Pharmacy Graduate Program - Pharmacy
University of Toronto (Faculty of Pharmacy)
Toronto03-2024
Pharmacy Technician - Pharmacy Technician
Sir Sandford Fleming College
Peterborough, ON09.2016
Bachelor of Pharmacy (B.PHARM) - Pharmacy
Rofel Shri G.M.Bilakhia College of Pharmacy
IndiaSkills
- Detail-oriented, organized, and efficient
- Pharmacy Inventory and Recordkeeping
- Self-motivated professional
- Retail Customer service
- Excellent analytical abilities
- Customer Relations
- Ability to work in high pressure environment to meet stringent regulatory and corporate timelines
- Extensive attention to detail and excellent written and communication skills
- Proficiency with applicable computer software - Microsoft Office including Word, Excel and PowerPoint and Adobe Acrobat and Document Management Systems
- Tech-savvy and quick to learn new concepts
- Computer Proficiency
- Friendly and professional communicator
References
Available upon request
Timeline
Pharmacy Intern
Shoppers Drug Mart #1347
11.2024 - Current
Pharamacist (Emergency Assignment)
Shoppers Drug Mart # 4866
04.2024 - 11.2024
Pharmacy Student
Shoppers Drug Mart # 4866
10.2023 - 04.2024
Pharmacy Assistant
Shoppers Drug Mart #995
02.2023 - 10.2023
Pharmacy Assistant
Shoppers Simply Pharmacy # 3002
05.2021 - 02.2023
Pharmacy Assistant
Shoppers Drug Mart #0614
08.2018 - 04.2021
Pharmacy Assistant
Gorway Total Health Care Pharmacy
01.2018 - 07.2018
Pharmacy Assistant
Shoppers Drug Mart #1217
05.2017 - 12.2017
Pharmacy Assistant
Community Choice Pharmacy-Rexdale
05.2017 - 08.2017
Regulatory Affairs Executive
Nirlife Healthcare Division (Nirma LTD.)
12.2011 - 04.2014
Regulatory Affairs Officer
Nirlife Healthcare Division (Nirma LTD.)
07.2008 - 11.2011
Quality Assurance Officer
Parry Pharma LTD.
06.2007 - 06.2008
International Pharmacy Graduate Program - Pharmacy
University of Toronto (Faculty of Pharmacy)
Pharmacy Technician - Pharmacy Technician
Sir Sandford Fleming College
Bachelor of Pharmacy (B.PHARM) - Pharmacy
Rofel Shri G.M.Bilakhia College of Pharmacy
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