PURVA MITKAR
Toronto
Summary
Result-oriented hospitality manager with over 5 years of unique industry experience. Successfully handles and leads operational directions, driving customer satisfaction and loyalty by establishing distinguished service standards. Proficient in MS Office, Silverware POS, Optimum Control, Caterease, Triple Seat, and Google Suite. Strong passion for learning new technologies to achieve success. Skilled in inventory management, staff training, customer service, and financial oversight. Recognized for reliability, problem-solving abilities, and maintaining high standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Oliver and Bonacini
07.2023 - Current
- Organized large group events and parties from start to finish and ensure guest satisfaction at all times
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Resolved guest concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Food and Beverage Manager
Fab Restaurant Concepts
03.2022 - 05.2023
- Performed Daily EOD financials, cash deposits and ensured FOH labour is less than 9%
- Organized food and beverage events, promotions and advertising
- Appropriately adapted to seasonal changes and creating and managing relevant initiatives and ideas
- Provide excellent judgment for problem-solving and strong analytical skills
Office Manager
East End Restaurant Group
11.2020 - 11.2022
- Successful completion of quality driven projects eg: Launching of 7-shifts and clover (First-data) payment solutions for all 3 locations
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Restaurant Service Manager
King Street Food Company
11.2019 - 04.2020
- Hiring, Training and Coaching of the service team (server, hosts) to exceed our customer expectation in a high-paced environment
- Ensured the food and beverage quality is to standards at all times and conduct audits for the same
- Lead and train the service team (Servers, Bussers, Hosts) to exceed our customer expectation of service and hospitality
Restaurant Bartender /Key Employee
Oliver and Bonacini
09.2017 - 10.2019
- Dedicated to provide exceptional guest satisfaction in all areas; investigated and responded to complaints, took any and all appropriate actions to turn dissatisfied guests into return guests
Conference Floor Coordinator
Cognizant Technology Solutions
06.2015 - 08.2016
- Maintain calendar bookings for meeting rooms and boardrooms, travel and catering requests through G-Suite and EMS
- Responsible for reviewing event details like food arrangements, décor, seating, flower arrangements and ensure all events are a success and maximize the client satisfaction
Education
Post-Graduate Certificate - Hospitality Business Operations
Centennial College
Scarborough04.2018
Bachelor’s Degree - Hospitality Management
University Of Pune
India04.2015
Skills
- Excellent oral and written communication skills
- Analytical Problem Solver
- Team Management
- Detail-Oriented Approach
- strong organizational skills
- Employee Relations
- Negotiator
- Vendor Management
- Commitment to Client Support
Certification
- WSET Level 2 with merit, 2021
- Currently studying WSET Level 3
- Prud’homme beer certificate level 1&2, 2021
- Smart serve certified
- First Aid / C.P.R. Certification
- Advanced Food Handler’s Certification
Languages
English
Full Professional
Timeline
Restaurant Manager
Oliver and Bonacini
07.2023 - Current
Food and Beverage Manager
Fab Restaurant Concepts
03.2022 - 05.2023
Office Manager
East End Restaurant Group
11.2020 - 11.2022
Restaurant Service Manager
King Street Food Company
11.2019 - 04.2020
Restaurant Bartender /Key Employee
Oliver and Bonacini
09.2017 - 10.2019
Conference Floor Coordinator
Cognizant Technology Solutions
06.2015 - 08.2016
Post-Graduate Certificate - Hospitality Business Operations
Centennial College
Bachelor’s Degree - Hospitality Management
University Of Pune
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