PURVA GOSWAMI
Toronto,ON
Summary
Hands-on Software Quality Assurance Tester accustomed to working in complex, project-based environments. Expertise in testing automation, scripting and documentation and defect tracking. Logical and innovative professional with almost one year of experience designing, developing and implementing test plans, test cases and test processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
Amazon
11.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Customer Service Desk Associate
Walmart
09.2019 - 10.2023
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints
- Respond professionally to compliments and complaints from customers
- Activate phone cards and gift cards
- Streamlined call response times for improved efficiency and better customer experience.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Junior Software Tester
Taskflow Pvt Ltd
11.2018 - 06.2019
- Conducted software compatibility tests with programs, hardware, operating systems or network environments.
- Used JIRA to report, track and monitor defects.
- Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
- Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.
- Collaborated with cross-functional teams to resolve software issues and ensure high-quality releases.
- Enhanced product reliability by identifying, reporting, and tracking software defects in timely manner.
- Reduced time-to-market by automating repetitive testing tasks using scripting languages and tools.
- Contributed to process improvements by suggesting and implementing best practices for QA methodologies.
- Supported transition to Agile methodologies by adopting Scrum principles for more effective collaboration among team members.
- Maintained up-to-date knowledge of industry trends, allowing for incorporation of new testing techniques into daily operations.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Video Editor
Chahal Academy
07.2017 - 10.2018
- Developed creative concepts for video projects, translating client vision into visually compelling stories.
- Collaborated with team members to develop innovative video concepts for various platforms.
- Streamlined production workflow, resulting in more efficient project completion timelines.
- Managed multiple projects simultaneously while adhering to strict deadlines and budgets.
- Expanded audience reach by optimizing videos for search engines and social media platforms.
- Developed creative solutions for technical challenges encountered during shoots or postproduction.
- Contributed to a cohesive team environment by sharing knowledge, resources, and expertise with colleagues.
Education
Project Management -
Centennial College
Toronto, ON05.2023
Business Analyst Information Technology -
New Brunswick community College
Moncton, NB06.2021
Programmer Analyst Information Technology -
New Brunswick community College
Moncton, NB06.2020
Bachelors of Engineering - Information Technology
MBICT
Anand, Gujarat, India06.2017
Skills
- Team Reporting
- Operational Support
- Solutions Deployment
- Client Requirements
- Compatibility Testing
- Strategic Planning
- Procedure Development
- Test Processing
- Business Process Improvement
- Data Analysis
- Cost-Benefit Analysis
- Data Mapping
Languages
English
Full Professional
Certification
- AWS Technical Essential
Timeline
Associate
Amazon
11.2023 - Current
Customer Service Desk Associate
Walmart
09.2019 - 10.2023
Junior Software Tester
Taskflow Pvt Ltd
11.2018 - 06.2019
Video Editor
Chahal Academy
07.2017 - 10.2018
Project Management -
Centennial College
Business Analyst Information Technology -
New Brunswick community College
Programmer Analyst Information Technology -
New Brunswick community College
Bachelors of Engineering - Information Technology
MBICT
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