Purushoth Kumar Ramu

Projects: End-to-End HSBC Integration with RBC for Global Disbursement and Client Conversion projects. Handling delivery for portfolio such as FIN IT, DNA, Digital/Retail and tech currency projects within RBC

• Developed strategic plans to align program objectives with organizational goals.
• Led the successful execution of complex projects, meeting time-sensitive deadlines and exceeding stakeholder expectations.
  Collaborated with senior leadership to develop long-term strategies for sustainable growth in program management efforts.
  Optimized resource allocation by identifying areas of inefficiency, reallocating funds as needed to maximize return on investment.
  Built strong relationships with external partners, leveraging their expertise to enhance program offerings and improve overall outcomes for participants.
  Managed stakeholder expectations through transparent reporting on progress toward key milestones in each phase of program implementation.
  Built cohesive teams and devised clear, actionable plans to meet program goals.
  Led client relationship management, contract development and extension.
  Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques.
  Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
  Presented monthly metrics to upper management to improve decision-making.
  Managed multiple strategic projects with numerous sub-projects or workstreams.
  Facilitated workshops and conducted one-on-one training to educate team members.
  Interacted with customers and clients to identify business needs and requirements.
  Leveraged project management processes and tools to define and execute projects.
• Implemented risk management strategies to mitigate potential issues and ensure project success.
• Achieved program goals by efficiently managing resources and overseeing cross-functional teams.
• Streamlined processes for improved team productivity and timely project completion.
• Increased stakeholder satisfaction with proactive communication and timely issue resolution.
• Developed high-impact programs for optimal results, focusing on strategic planning and execution.
• Created reports, presentations and other materials for executive staff.

As an SDM :

• Reduced turnaround time with effective resource allocation and task prioritization.
• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Streamlined operations for improved customer satisfaction and retention rates.
• Enhanced service delivery by developing and implementing efficient processes.
• Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
• Increased customer retention rates, proactively addressing potential issues and providing timely solutions.
• Reduced response times to customer inquiries with the implementation of a centralized communication system.
• Streamlined operations for improved efficiency by optimizing processes and workflows in the customer success department.
• Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Developed training programs to enhance employee skills and boost overall productivity levels.
• Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
• Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
• Maintained clear communication channels among stakeholders, enhancing collaboration and information sharing.
• Negotiated contracts with vendors to secure high-quality services at competitive prices.
• Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Handled crisis situations calmly under pressure, implementing contingency plans when necessary to maintain event integrity.
• Led Quaterly Business Review and Monthly Governance meetings with Seniro Executives.

• Projects: Content Management tool of IBM upgrades, extension, patch management, on cloud and on-premises projects for TD client
• Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
• Developed comprehensive project plans, setting clear objectives, milestones, and resource allocation for successful execution.
• Improved stakeholder satisfaction with transparent communication and regular progress updates.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Applied data-driven decision-making techniques to guide program strategy adjustments as necessary for optimal results.
• Aligned multiple projects under a single portfolio for streamlined reporting and increased visibility into overall program health.
• Championed process improvements that resulted in reduced operational bottlenecks and increased efficiency across the organization.
• Delivered exceptional customer service by proactively addressing client concerns, building trust and fostering long-lasting relationships.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Launched quality assurance practices for each phase of development
• Defined clear targets and objectives and communicated to other team members.

• Managed several projects in legal domain supporting from discovery to deployment by adhering to the project management principles, standards and procedures
• Collaborated with Legal Clients, Finance, Marketing, Sales and Sales ops stakeholders to understand and execute business initiatives.
• Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
• Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
• Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
• Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Designed, documented and executed system upgrades and patch management using update manager.
• Organized internal audits and led efforts to determine and remedy deficiencies.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Planned, designed, and scheduled phases for large projects.
• Drafted project reports to identify successful outcomes, insights and future recommendations.

• Client: American Express, PwC
• End to End project manager for multiple mid to large size projects simultaneously
• Achieved program goals by efficiently managing resources and overseeing cross-functional teams.
• Developed strategic plans to align program objectives with organizational goals.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.