Purity Mutei
Toronto,ON
Summary
Proven professional with a strong background in customer service and cash handling, demonstrated during tenure at McDonald's Restaurant. Excelled in enhancing customer satisfaction and streamlining transactions, showcasing exceptional organizational abilities and professionalism. Committed to maintaining high standards of cleanliness and support, embodying patience and empathy to elevate guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's Restaurant
09.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hotel Room Attendant
Sheraton Gateway Hotel
01.2023 - 10.2023
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
Housekeeping Room Attendant
Wyndham Resorts
01.2022 - 11.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Retain Sales Associate
Fossils Outlet Collection Toronto
08.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
St Paul Catholic High School
Niagara Falls, ON07.2020
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Organizational abilities
- Professionalism and Courtesy
Languages
English
Full Professional
Certification
ONTARIO TRAFFIC CONTROL CERTIFICATE
Timeline
Cashier
McDonald's Restaurant
09.2023 - 04.2024
Hotel Room Attendant
Sheraton Gateway Hotel
01.2023 - 10.2023
Housekeeping Room Attendant
Wyndham Resorts
01.2022 - 11.2022
Retain Sales Associate
Fossils Outlet Collection Toronto
08.2021 - 12.2021
High School Diploma -
St Paul Catholic High School
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