Purity Macharia
Toronto,ON
Summary
To find full-time employment as a security guard. Resourceful Food and Beverage Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive dining experiences for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
SAFARI PARK HOTEL
Kenya, Nairobi
01.2010 - 01.2015
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Ensured compliance with health department regulations regarding food safety standards.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Investigated customer complaints promptly and took corrective action as needed.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
Education
Security Guard Certificate -
Paragon Security
Toronto, ON01.2023
First Aid/ CPR -
Paragon Security
Toronto, ON01.2023
Home Support Worker Certificate -
New Circles
Toronto, ON01.2023
Caregiver Certificate -
Kindred International
Kenya01.2020
Advanced Diploma - Air Hostess
AIRWAYS TOURS AND TRAVEL
KENYA02-2004
Skills
- Guest Relations Management
- Health and Safety Regulations
- Front Desk Operations
- Security management
- Complaint Handling
- Facility Maintenance
- Hospitality
- Excellent communication skills
- First aid certificate
- Accurate record keeping
- Teamwork oriented
- Schedule creation and maintenance
Volunteer Experience
- Food Bank and Clothing Bank Volunteer, 2023, ongoing, New Circles and Grace Food Place, Toronto, ON, Supported vulnerable populations experiencing food insecurity including children, the homeless, and the elderly to access free food and clothing supports, Provided compassionate and responsive communication about the food bank and clothing bank
- Food Centre Volunteer, 2023, ACSA Food Centre, Scarborough, ON, Assisted with operations and client service with empathy and a focus on service quality
Certification
- Smart Serve
- WHMIS
- CPR & First Aid
Timeline
Food and Beverage Supervisor
SAFARI PARK HOTEL
01.2010 - 01.2015
Security Guard Certificate -
Paragon Security
First Aid/ CPR -
Paragon Security
Home Support Worker Certificate -
New Circles
Caregiver Certificate -
Kindred International
Advanced Diploma - Air Hostess
AIRWAYS TOURS AND TRAVEL
- Smart Serve
- WHMIS
- CPR & First Aid
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