Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Purendar Kumar Jerpati

Toronto

Summary

14+ years of IT experience in finance an utility industries, expertise in various technologies like MFT, SAP, Inforatica, DevOps automation etc and played various roles starting from fellow team member, tech lead, business Analyst, Prod support, tech manager, project manager, Engineering team, SRE, change management, Incident management etc

Professional with experience in strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, financial analysis, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Tower lead (AVP)

Jobc
08.2018 - Current
  • Provide deep technical expertise for the supported platforms
  • Manage and train Operational personnel.
  • Effectively participate and lead ITIL processes including Incident, Problem, Change, Capacity management.
  • Generate ideas, lead the effort, and work with the engineering team on continuous service improvement focusing on automation and service standardization
  • Serve as a client liaison and a point of escalation for internal and external customers.
  • Initiate and manage vulnerability remediation, patching, upgrades, and hardware life cycle to ensure we remain current with technology solutions and meet client needs.
  • Deployment of test cases.
  • Provide rotational 24x7 on call services
  • Code & maintain scripting programs.
  • Interact with applicable vendor teams for packaged software support.
  • Lead procedural business requests throughout the year such as month ends and year ends.
  • Frequent interaction with business clients, TIS peers and external vendor partners.
  • Participate in various audits.
  • Scribe daily application status and major incident reports.
  • Review monitoring and alert tools.
  • Learn business processes supported by the application.
  • Develop the disaster recovery plan due to any breach in security.
  • Works on audit reports on security and integrity breaches.
  • Involve in disaster recovery activities.
  • Involve in remediating audit issues, and make sure application is in complaint with Organization standards.
  • Conduct regular KPI calls, review user requests and issues and fill in any process or technical knowledge gap accordingly, and take necessary steps that team is in complaint with SLAs defined.
  • Participate in infrastructure (Linux OS/Oracle OS/Firewall) patching/maintenance activities.
  • Work on data transfer protocols like SFTP/SSH/FTPS/HTTPS/AS2.
  • Work on IBM Connect Direct (NDM) application for secure file transfers.
  • Work on Configuration, monitoring, testing and maintaining NDM.
  • Troubleshoot network issues with the networking concepts of DNS, SSL, TELNET, PING, NETSTAT, IOSTAT, TLS etc.
  • Perform project manager/business analyst tasks to coordinate with the users and get all the necessary technical details required to build the project.
  • Make sure all projects are logged in to Jira, and make sure all deliverable is achieved before the go-live date.
  • Cloud migrations, migrated apps to cloud.
  • Automation

Systems Advisor

Jobp1
12.2015 - 08.2018
  • Duties will include first-line application technology support for Customer Care and Meter Reading applications, namely the Customer Information System (built on an SAP platform) and MVRS (an ITRON product).
  • Register/remove user profiles from LDAP Active directory.
  • Deployment of test cases.
  • Provide rotational 24x7 on call services.
  • Efficiently troubleshoot technical problems and resolve issues within respective SLA.
  • Performing sustainment activities inclusive of Incidents, Requests, Defects, or Enhancements in a team environment.
  • Code & maintain scripting programs.
  • Liaise with production teams to set up new batch jobs and file interfaces.
  • Participate in platform hardware, network and software upgrades.
  • Participate in projects and large initiatives.
  • Interact with applicable vendor teams for packaged software support.
  • Lead procedural business requests throughout the year such as month ends and year ends.
  • Frequent interaction with business clients, TIS peers and external vendor partners.
  • Participate in various audits.
  • Scribe daily application status and major incident reports.
  • Review monitoring and alert tools.
  • Learn business processes supported by the application.
  • Develop the disaster recovery plan due to any breach in security.
  • Works on audit reports on security and integrity breaches.
  • Involve in disaster recovery activities.
  • Involve in remediating audit issues, and make sure application is in complaint with Organization standards.
  • Conduct regular KPI calls, review user requests and issues and fill in any process or technical knowledge gap accordingly, and take necessary steps that team is in complaint with SLAs defined.
  • Troubleshoot Java application error as well as backend Linux/Unix command line/script errors.
  • Application and OS performance tuning.
  • Identify RCA (root cause analysis) for all the issues and make sure the resolution and permanent fix is documented in PBI (Problem investigation) request.
  • Participate in infrastructure (Linux OS/Oracle OS/Firewall) patching/maintenance activities.
  • Work on data transfer protocols like SFTP/SSH/FTPS/HTTPS/AS2.
  • Troubleshoot network issues with the networking concepts of DNS, SSL, TELNET, PING, NETSTAT, IOSTAT, TLS etc.
  • Did troubleshooting on various Linux issues and was successfully able to find the root cause and coordinated with Linux Ops to get the issue fixed.
  • Ability to write automation scripts for daily tasks to reduce administrative overhead.
  • Conduct studies analyzing users’ requirements, perform cost analysis, and identify alternative designs and solutions to ensure the client requirements are met.
  • Created various shell scripts to monitor the health of the server and alert the team accordingly.

Tech Lead

Jobp2
02.2012 - 12.2015
  • ESFT Lead managing both Onsite and offshore teams.
  • Production Support Lead for Middleware projects like Tibco EMS, ESFT (Axway), Oracle (OFM) etc. which involve:
  • Worked on Tibco ActiveMatrix BW 5.14 and involved in the migration to 6.5.1 version.
  • Worked on database adaptor ADB to receive or update employee account and account configuration details.
  • Have knowledge on designing Tibco applications and deploying EAR file.
  • Used Hawk for monitoring.
  • Coordinating the overall process of MMS (Managed Middleware Services) Initiative which includes supporting the client Messaging Infrastructure through Putty and handling Application Development Team issues.
  • Understanding the Client Enterprise Application requirements and providing the optimal Messaging Infrastructure (Message Oriented Middleware) setup throughout Production, TEST and Development Environments.
  • Coordinating the overall process of ESFT middleware services, Initiative at PG &E which includes supporting the client Messaging Infrastructure through Putty and handling Application Development Team issues.
  • Understanding the Client Enterprise Application requirements and providing the optimal Messaging Infrastructure (Message Oriented Middleware) setup throughout Production, UAT and Development Environments.
  • Works on Oracle database to analyze and extract necessary reports generated through SQL queries for middleware applications.
  • Access management through Tibco/Axway console.
  • Register/remove user profiles from LDAP Active directory.
  • Build the application using Project Quality Metric Tool Framework
  • Verifying weekly Production Change requests for Messaging infrastructure as per company policies and creating new Infrastructure (resources) under Production, Testing and Development Environments.
  • Used Integrated Production Support Platform (IPSP) to get access to recent PROD incidents and resolution, which reduces the impact and improvises turnaround time.
  • Works on ticketing tools like Remedy and ServiceNow to track service requests raised by users and PROD issues/incidents respectively and use Jira to track Project milestones (as per Agile).
  • Cleared KANBAN certification course by Infosys (internal certificate).
  • Performed Disaster Recovery for middleware applications twice a year successfully.
  • Performs OR coordinates Application upgrade OR OS/application patching or upgrade activities.
  • Perform system level testing on critical applications developed on Axway/Oracle.
  • Develop test cases of critical bank systems developed on Axway/Oracle.
  • Identification of root causes of errors while testing and propose adequate solution.
  • Deployment of test cases.
  • Used ENCORE (Enterprise Consortium for Reuse) to manage and reuse generic project artifacts to minimize the deployment time.
  • Develop quality standard for critical bank systems developed on Axway/Oracle.
  • Review of systems to come up with recommendations for enhanced security.
  • Develop the disaster recovery plan due to any breach in security.
  • Works on audit reports on security and integrity breaches.
  • Use Oblicore SLA Management tool, to allow proactive, continuous, top-down management of Service Level Agreements (SLAs) and other important business obligations.
  • Involve in disaster recovery activities.
  • Involve in remediating audit issues, and make sure application is in complaint with Organization standards.
  • Conduct regular KPI calls, review user requests and issues and fill in any process or technical knowledge gap accordingly and take necessary steps that team is in complaint with SLA’s defined.
  • Handle various client escalations, make sure the next steps are documented and transitioned to avoid the same issue again.
  • Involved in data migration projects.
  • Involve in troubleshooting user issues promptly, before it could lead to any potential or reputational impact.
  • Created scripts with CURL commands to make a REST/SOAP API call.
  • Manage application code in Java and customize it as per business needs.
  • Troubleshoot Java application error as well as backend Linux/Unix command line/script errors.
  • Application and OS performance tuning.
  • Identify RCA (root cause analysis) for all the issues and make sure the resolution and permanent fix is documented in PBI (Problem investigation) request.
  • Participate in infrastructure (Linux OS/Oracle OS/Firewall) patching/maintenance activities.
  • Work on data transfer protocols like SFTP/SSH/FTPS/HTTPS/AS2.
  • Troubleshoot network issues with the networking concepts of DNS, SSL, TELNET, PING, NETSTAT, IOSTAT, TLS etc.
  • Did troubleshooting on various Linux issues and was successfully able to find the root cause and coordinated with Linux Ops to get the issue fixed.
  • Ability to write automation scripts for daily tasks to reduce administrative overhead.
  • Conduct studies analyzing users’ requirements, performing cost analysis, and identifying alternative designs and solutions to ensure the client requirements are met.
  • Created various shell scripts to monitor the health of the server and alert the team accordingly.
  • Exceptional multi-tasking abilities and prioritization skills.
  • Regularly track vulnerability tickets, and make sure necessary steps are taken to remediate the identified vulnerability.
  • Involved in reviewing the change request and approve accordingly.
  • Involved in MFT migration project, Accounts and configurations were migrated from Globalscape to IBM Sterling Gateway.
  • I am engaged in testing setups for IBM Sterling Gateway MFT product.
  • Solid knowledge in service request management, change management, incident management, problem management.
  • Perform project manager/business analyst tasks to coordinate with the users and get all the necessary technical details required to build the project.
  • Make sure all projects are logged in to Jira, and make sure all deliverable is achieved before the go-live date.

Tech Lead

Jobp3
03.2010 - 02.2012
  • Same as earlier job description

Tech Lead

Jobp4
02.2005 - 03.2010
  • SL2 Production Support Executive for Deutche Bank Messaging Middleware project like Tibco EMS, dBus Vitrea, db-Exchange, MQ which involves:
  • Worked on Tibco ActiveMatrix BW 5.14 and involved in the migration to 6.5.1 version.
  • Worked on database adaptor ADB to receive or update employee account and account configuration details.
  • Coordinating the overall process of MMS (Managed Middleware Services) Initiative at Deutsche Bank which includes supporting the client Messaging Infrastructure through Putty and handling Application Development Team issues.
  • Understanding the Client Enterprise Application requirements and providing the optimal Messaging Infrastructure (Message Oriented Middleware) setup throughout Production, UAT and Development Environments.
  • Verifying weekly Production Change requests for Messaging infrastructure as per company policies and creating new Infrastructure (resources) under Production, Testing and Development Environments.
  • Perform system level testing on critical bank applications developed on Axway.
  • Develop test cases of critical bank systems developed on Axway.
  • Identification of root causes of errors while testing and propose adequate solution.
  • Deployment of test cases.
  • Develop quality standard for critical bank systems developed on Axway.
  • Review of systems to come up with recommendations for enhanced security.
  • Develop the disaster recovery plan due to any breach in security.
  • Works on audit reports on security and integrity breaches.
  • Set up ITRS Geneos monitoring for dbexchange/dataGW servers.
  • Coordinating the overall process of MMS (Managed Middleware Services) Initiative at Deutsche Bank which includes supporting the client Messaging Infrastructure through Putty and handling Application Development Team.
  • Manage application code in Java and customize it as per business needs.
  • Troubleshoot Java application error as well as backend Linux/Unix command line/script errors.
  • Application and OS performance tuning.
  • Access management through Tibco console.
  • Providing SL2 support to the Middleware Services (dbexchange) for Deutsche Bank on Global Level.
  • Did troubleshooting on various Unix issues and was successfully able to find the root cause, and coordinated with Unix Ops to get the issue fixed
  • Work on data transfer protocols like SFTP/SSH/FTPS/HTTPS/AS2.
  • Troubleshoot network issues with the networking concepts of DNS, SSL, TELNET, PING, NETSTAT, IOSTAT, TLS etc.
  • Ability to write automation scripts for daily tasks to reduce administrative overhead
  • Conduct studies analyzing users’ requirements, performing cost analysis, and identifying alternative designs and solutions to ensure the client requirements are met
  • Created various shell scripts to monitor the health of the server and alert the team accordingly.
  • Exceptional multi-tasking abilities and prioritization skills.
  • Understanding the client Enterprise Application requirements and providing the optimal Messaging Infrastructure (MFT Oriented Middleware) setup.
  • Implementing and verifying weekly Production Changes for Messaging infrastructure as per Banks policies and creating new Infrastructure (resources) under Production, Testing and Development Environments.

Education

Btech -

kakatiya University
01.2005

Skills

  • List 6–10 key skills (technical, soft skills, tools, languages, etc)
  • Tech: MFT (Axway, Btrade, Globalscape, NDM etc), SAP, Informatica, IBM MQ
  • Soft skill: Communication, teamwork, problem solving, leadership, adaptability, Critical thinking, time management, conflict resolution, Interpersonal skills, creativity, Decision making, ethics etc
  • Tools:
  • Axway (ST, Gateway Interchange, B2Bi, Sentinal)
  • Btrade
  • SAP ECC, XI and CRM
  • IBM Connect Direct
  • Informatica
  • IBM MQ
  • Unix/Windows
  • Tibco EMS and BW
  • Globalscape
  • Service now
  • Jira
  • Languages: English, Hindi, Telugu, Bash/Shell scripting, Powershell
  • Operations management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.

Certification

Certified AWS Cloud practitioner.

Timeline

Tower lead (AVP)

Jobc
08.2018 - Current

Systems Advisor

Jobp1
12.2015 - 08.2018

Tech Lead

Jobp2
02.2012 - 12.2015

Tech Lead

Jobp3
03.2010 - 02.2012

Tech Lead

Jobp4
02.2005 - 03.2010

Btech -

kakatiya University

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Purendar Kumar Jerpati