Purav Patel
Regina,SK
Summary
Computer Science student with 2 years of inside and field experience analyzing and solving challenging IT and customer related issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.
Overview
5
5
years of professional experience
Work History
Service Desk & Sales Associate
The Home Depot
Regina, SK
06.2022 - Current
- Provided technical support to customers via phone, email, and chat.
- Monitored incoming calls and emails to ensure all customer requests were addressed promptly.
- Resolved customer inquiries in a timely manner with an emphasis on customer satisfaction.
- Investigated complex issues and escalated them to appropriate teams when necessary.
- Analyzed trends in customer service requests to identify areas for improvement.
- Created user accounts in order to provide access to required resources and services.
- Provided remote troubleshooting assistance for end-users experiencing problems with their computers or applications.
- Ensured proper documentation was maintained for all service desk incidents.
- Collaborated with other departments to facilitate resolution of customer issues.
- Coordinated communication between customers and internal stakeholders regarding status updates on open cases.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
- Maintained records related to sales for store management.
Course Work
University Of Regina
Regina, SK
05.2019 - Current
- Created user interfaces for web-based applications with HTML5, CSS, and JavaScript.
- In Depth Knowledge of MySQl.
- Knowledge of fundamental principles of designing programs and developing large software systems that meet specifications and that are safe, secure, reliable and maintainable.
- Resolved complex technical issues related to application development in C++.
- Knowledge for the documentation of technical specifications for LAN and WAN networks.
- Ability to monitor system performance to ensure adequate capacity for current and future needs.
- Understanding of Configured and maintained routers, switches, firewalls and wireless access points in a multi-vendor environment.
Education
Bachelors - Computer Science
University Of Regina
Regina, SK04-2024
Skills
- Basic knowledge of LAN/WAN concepts
- Experience with remote support applications
- Understanding of service level attainment processes and concepts
- Competence in Windows Operating Systems, Microsoft Office Suite, and various off-the-shelf workstation software
- Hands-on experience with printers, imaging hardware, and mobile device management
- Some understanding and experience with virtualization, Active Directory, and Identity Management
- Sales Expertise
- Exceptional Customer Service
- Service-Oriented
Status in Canada
- Permanent Resident
References
- Available upon request.
Timeline
Service Desk & Sales Associate
The Home Depot
06.2022 - Current
Course Work
University Of Regina
05.2019 - Current
Bachelors - Computer Science
University Of Regina
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