Puppy Wang
Vancouver,BC
Summary
Graduate of the University of Shanghai for Science and Technology with 7 years in software testing and 2 years in technical support. Skilled in MySQL, Python, Linux, and Web/App testing, with a strong ability to identify software deficiencies and troubleshoot effectively. Proficient in building test environments (Docker, Docker Compose, Rancher), test automation ( Selenium), and monitoring tools like ELK, Grafana, Prometheus, and Slack/Telegram bots.
Overview
9
9
years of professional experience
Work History
Senior Technical Support Engineer
WooX
08.2023 - 08.2025
- Responded to VIP clients’ technical issues, delivering high-priority support and tailored solutions that ensured service reliability and customer satisfaction.
- Utilized ELK log analysis & Grafana monitoring & Mysql to identify and resolve software defects, code anomalies, network failures, and infrastructure issues, improving troubleshooting efficiency.
- Led cross-functional collaboration with QA, Development, and Operations teams to create and manage incident workflows, reducing resolution time and improving service continuity.
- Developed automated monitoring scripts for critical services, enabling real-time alerts that proactively mitigated risks and enhanced system stability.
- Authored and refined Standard Operating Procedures (SOPs) to standardize troubleshooting and resolution steps, increasing team efficiency and knowledge sharing.
- Authored API technical documentation, providing clear specifications and usage guidelines that improved communication and maintainability across teams.
Senior QA Test Engineer, SRE
Finpoint
11.2022 - 08.2023
- Incident response and troubleshooting(SRE): Rapidly identified and resolved production issues, led the incident management workflow, and significantly reduced Average Time to Recovery, improving system availability and user experience.
- Designed and executed comprehensive test plans covering both web and mobile applications, including functional validation, performance analysis, and user experience testing, to ensure software met established quality standards.
- Performed API testing using Postman to verify data accuracy, stability, and end-to-end system reliability.
- Conducted mobile compatibility testing across multiple brands, devices, and OS versions to ensure consistent performance and stability in diverse environments.
- Collaborated with cross-functional teams (Development, Product, Operations) to identify and drive defect resolution, reducing issue turnaround time and improving delivery quality.
- Executed regression testing after updates and enhancements to validate core modules, minimize release risks, and ensure business continuity
Senior QA Engineer
3Dmed
08.2018 - 11.2022
- mplemented comprehensive test strategies, covering functional and regression testing to improve defect identification and quality assurance.
- Led the QA team in developing automated testing frameworks (Selenium with Python scripts), increasing coverage and execution efficiency to enhance software reliability.
- Coordinated cross-functional collaboration (Development, Product, Operations) to optimize testing lifecycles across projects, reducing delivery timelines and improving engineering efficiency.
- Mentored junior QA engineers, providing training and knowledge sharing to foster skill development and strengthen overall team performance.
- Designed and implemented CI/CD pipelines using Jenkins, automating build, testing, and deployment processes to accelerate delivery and ensure release stability.
- Contributed to short-term product design initiatives, supporting requirement analysis and feature planning with a QA perspective to improve usability and user experience.
QA Engineer
Infosys
04.2016 - 06.2018
- Conducted functional testing for client software related to financial loan repayment to ensure business logic accuracy and compliance.
- Tested SQL Server stored procedures, validating correctness of data processing and calculations.
- Designed test cases and authored testing reports, standardizing the testing process and documenting results.
- Technology stack: App Testing, SQL Server.
- Award: Recognized with the Excellent Employee Award in 2017.
Education
Biomedical Engineering -
University of Shanghai for Science and Technology
01.2016
Skills
- Tech support, SRE, Web testing, App testing, Compatibility testing, Stability testing, API testing, Automated testing, Mysql, Docker, Docker compose, Python, ELK, Grafana, Slack/Telegram bots
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Senior Technical Support Engineer
WooX
08.2023 - 08.2025
Senior QA Test Engineer, SRE
Finpoint
11.2022 - 08.2023
Senior QA Engineer
3Dmed
08.2018 - 11.2022
QA Engineer
Infosys
04.2016 - 06.2018
Biomedical Engineering -
University of Shanghai for Science and Technology
Section name
Self-evaluation: Strong learning ability, strong adaptability, Quickly integrate into the project. Serious and responsible for the work, Use his strong logical ability and problem-solving ability to make reasonable solutions to the needs in the work. Never give up because it is difficult to achieve. Regularly summarize your work. Rethink some important projects to see if there is a better solution and implement it quickly.