Punit Soni
Brampton,ON
Summary
- Offering 4 years of experience in IAM operational & Support.
- Hands on experience in Identity manager, Nagios Application
- Rich domain knowledge & comprehensive understanding of various Software & designing tools.
- An effective team player with exceptional planning and execution skills coupled with a systematic approach and quick adaptability.
- Excellent documentation skills.
- Great training/mentoring skills.
- Monitor actual deliverable deadlines against scheduled completion dates.
- Hands on experience on Domain 365 tool.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operational Engineer
Wipro
10.2017 - 08.2020
- Driver creation based on customer's business requirements
- Installation and configuration of Nagios Monitoring service to monitor all drivers configured across various servers in the environment
- Handled all escalations, Severity and major critical incidents for operational support
- Interacting with client to define business requirements and scope of the project
- Working in close cooperation with project managers and other functional team members to form a team effort in development
- Collaborating with other members of the product development team
- Remedy is used to manage the Incident and find the Root cause of issue and resolve the Incident within SLA
- Monitoring Nagios for my team which handles alerts for various services like SSL certificate expiry, driver cache notification and server health-checks
- Handling P1 - P2 prioritized issues if any application went down and impacting the customers
- Recorded defects in Rally and to co-ordinate with developers to track until they are resolved
- Continuous support to the client on giving identity access to their respective roles on respective application
- Developed team communications and information for product meetings
- Due to LCR process if the accounts get deleted after 90 days then assigning the role to user to get the domain access.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
Cargo Handler
FedEx
02.2023 - Current
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Maintained high success rate in correct and safe handling of explosives.
- Assisted in training new staff on company policies, safety protocols, and equipment usage for increased workforce competency.
Education
Diploma in International Business -
St. Lawrence College
Toronto, ON04.2024
Diploma in Project Management -
St. Lawrence College
Toronto, ON09.2023
Bachelor of Engineering - Computer Engineering
Chandigarh University
Indian04.2017
Skills
- Technical Troubleshooting
- Production Planning
- Statistical Analysis
- Training and Development
- Quality Assurance
- Root Cause Analysis
- Identity Access Management
- LDAP
- IDM
- Identity Governance and Administration
- Project analysis
- Project management
Certification
Sailpoint L1 level
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Cargo Handler
FedEx
02.2023 - Current
Operational Engineer
Wipro
10.2017 - 08.2020
Diploma in International Business -
St. Lawrence College
Diploma in Project Management -
St. Lawrence College
Bachelor of Engineering - Computer Engineering
Chandigarh University
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