Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Punit Sharma

Surrey,BC

Summary

Dynamic support analyst with a strong background in application support and software installation. Recognized for problem-solving skills and team collaboration, contributing to enhanced operational efficiency and improved customer experiences.

Overview

9
9
years of professional experience

Work History

Application Support Analyst

Stellar Information Technology Pvt. Ltd
Gurugram, India
11.2016 - 10.2021
  • Provided technical support for application users, resolving common issues efficiently.
  • Assisted in troubleshooting software problems, documenting solutions for future reference.
  • Collaborated with team members to gather user requirements and enhance application performance.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Installed upgrades and security patches for existing applications as needed.
  • Configured web servers, databases, and other components necessary for running applications.
  • Conducted routine testing of applications to identify bugs and improve usability.
  • Communicated with users to understand their needs and provide timely assistance.
  • Participated in training sessions to learn new tools and technologies related to application support.

Senior Support Analyst

Xoriant Solutions Pvt. Ltd.
Gurugram, India
10.2021 - 04.2023
  • Provided remote support over phone or email when needed by customers located in different locations.
  • Handle the highest-value support inquiries through email, phone, and screen sharing, ensuring a top-tier customer experience.
  • Quickly resolve escalated and urgent tickets, maintaining a focus on effective problem-solving.
  • Gained knowledge of basic SQL queries with the SQL Developer application.
  • Resolved escalated customer inquiries with a high degree of professionalism and accuracy.
  • Maintained inventory records for IT assets such as laptops, desktops, monitors.

Dispatcher

Canada Cartage
Coquitlam, British Columbia
08.2023 - 07.2024
  • Coordinated timely dispatch of shipments across regional routes.
  • Communicated effectively with drivers to ensure smooth operations.
  • Gained experience in working on software like Truckmate, Dispatch Track, and A1 to ensure all orders are closed correctly and assigned to the correct broker.
  • Monitored vehicle locations using tracking systems and updated schedules.
  • Handled customer inquiries and resolved issues related to deliveries.
  • Collaborated with logistics teams to optimize route efficiency.
  • Maintained accurate records of dispatched loads and driver logs.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Pre-call clients and update orders based on delivery exceptions (partial orders, refusals, damages, etc.).

Dispatcher

Manitoulin Transport
Abbotsford, British Columbia
08.2024 - 01.2025
  • Plan and assign loads for delivery within the Greater Vancouver area (Lower Mainland) by using AS400.
  • Proficient in dispatching AKF cargo using 53' trailers, flatbed trucks, and 3-ton and 5-ton vehicles.
  • Ensure appropriate and sufficient equipment is assigned to each load based on size, weight, and delivery requirements.
  • Coordinate with drivers to ensure they have the necessary tools and resources for timely delivery.
  • Monitor and ensure timely deliveries, meeting customer service expectations.
  • Track shipments for customers calling in after hours, when Customer Service is closed.
  • Work closely with warehouse teams, drivers, and management to ensure smooth operations.

Dispatcher / OS&D Coordinator

TransX Group of Companies
New Westminster, British Columbia
01.2025 - Current
  • Coordinated freight shipments across multiple locations using dispatch software (TMW).
  • Communicated effectively with drivers to ensure timely pickups and deliveries.
  • Managed schedules and assignments for a team of drivers ensuring coverage.
  • Resolved customer inquiries and issues related to shipping logistics promptly.
  • Inspecting shipments to validate claims.
  • Working with claimants to assess and recreate scenarios to assess liability.
  • Researching claims, analyzing root causes, determining solutions, and communicating findings.
  • Preparing all paperwork and the repackaging of all OS&D freight.

Education

Bachelor's in Commerce - Accounting And Finance

CCS
India
04-2012

Skills

  • Application troubleshooting
  • Ticket management
  • Software installation
  • System configuration
  • Customer relationship management
  • Customer support

References

References available upon request.

Timeline

Dispatcher / OS&D Coordinator

TransX Group of Companies
01.2025 - Current

Dispatcher

Manitoulin Transport
08.2024 - 01.2025

Dispatcher

Canada Cartage
08.2023 - 07.2024

Senior Support Analyst

Xoriant Solutions Pvt. Ltd.
10.2021 - 04.2023

Application Support Analyst

Stellar Information Technology Pvt. Ltd
11.2016 - 10.2021

Bachelor's in Commerce - Accounting And Finance

CCS

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Punit Sharma