Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Punit Patel

Halifax,Canada

Summary

Detail-oriented and professional individual with a strong technical background and extensive experience in telecommunication support. Eager to transition into the role of an Outside Plant (OSP) Designer at VistaCare. Possesses a solid understanding of network infrastructure and exceptional problem-solving skills. Well-equipped to contribute to the creation of high-quality telecommunication network designs. Proficient in various technical tools, enhancing myability to excel in this role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer fulfillment team lead

Walmart
01.2024 - Current
  • Managed and oversaw the department operations, ensuring efficient workflow and customer satisfaction
  • Assisting customers by welcoming them with an extra smile and listening attentively to the customer's needs to ensure a positive customer service experience
  • Led and trained a team of associates, fostering a positive and productive work environment
  • Implemented inventory control measures and maintained accurate records to support operational efficiency
  • Managed and resolved customer complaints with patience and professionalism, ensuring a positive customer experience through active listening, empathy, and effective problem-solving
  • Organized Online orders in Backrooms and follows Walmart guidelines for maintaining fresh Products.

Technical service representative

Contact Point360
07.2022 - 12.2023
  • Expertly identifying and resolving hardware and software problems related to internet connectivity
  • Configuring, troubleshooting, and resolving issues with Modems, Routers, VOIP phones, telephone adapters, and other network equipment
  • Diagnosing and addressing concerns about DNS, DHCP, and other related components
  • Monitoring networks and applying advanced troubleshooting techniques to address intricate telecommunication problems using training, tools, and databases.
  • Collaborated with external companies to resolve complex telecommunication problems.
  • Conducting professional communication with external companies to collaboratively troubleshoot and resolve network-related issues to ensure client satisfaction.

Education

Business Administration & Management Studies -

Georgian Collage
Toronto
08.2023

Higher Secondary in Business (Accounts) -

S.T Mary's High School
Nadiad, India

Skills

  • Team player
  • Technical Support
  • Microsoft Office
  • Patience
  • Tech-Savvy
  • Workplace Safety
  • Equipment Maintenance
  • Safety processes and procedures

Certification

  • QuickBooks Payroll Certificate by Skill share
  • Certificate Course in Customer service Fundamentals
  • First Aid CPR
  • Agile and scrum
  • Sage 50

Projects

Case Study on EY Canada (2023) Research on Different Layout Strategies of Amazon (2022)

Timeline

Customer fulfillment team lead

Walmart
01.2024 - Current

Technical service representative

Contact Point360
07.2022 - 12.2023

Business Administration & Management Studies -

Georgian Collage

Higher Secondary in Business (Accounts) -

S.T Mary's High School

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Punit Patel