Puneet Rahil MEng

• Progressive responsibility and roles since joining IMCD in 2019 as the Applications Analyst, then Systems Analyst, then Global ECM Specialist to the current role as Manager Enterprise Solutions responsible for the entire Americas Applications Team reporting directly to Americas VP Finance, Operations & IT.

• Managing technical projects and helping to drive revenue growth and commercial enablement of over $1.3B.

• Responsible for application delivery, system integrations, service delivery, project management across North and Latin America regions while working closely with HQ Product owners.

• Working closely with the Executive team to scope and lead projects for applications implementation, process improvements, security management and vendor selections.

• Working with business to design effective and efficient solutions, implementing best practices for BI, ECM, EDI, WMS, MDM, MDR, Helpdesk solutions, Project Management, Asset Management, Change & Configuration Management etc.

• Researching and recommending improvements to the organization’s hardware, software and infrastructure resulting in cost reductions.

• Responsible for conforming to and documenting IT Internal Audit Controls, CAPEX & OPEX Budget management.

• Managing team of Master Data Analysts, EDI Specialist, Business Analyst, Senior Applications Analyst, BI/ECM Analyst and Help Desk Analysts providing direct mentorship, HR support and leadership that improved customer service, confidence, and IT knowledgebase.

• A change leader responsible for leading adoption of new tools such as JDE, SharePoint, TopDesk and OnBase.

• Led several program improvements on ERP, BI, WMS and ECM while implementing Quality Assurance best practices that minimized project risks.

• Worked closely in collaboration with cross functional teams such as Customer Service, Supply Chain, Finance etc. on different projects, implementing best practices and process improvements.

• Developed policies and procedures for various systems to ensure governance.

• Familiar and adept in working with different departments for change management and business transformation systems.

• Led the Data Quality initiatives/framework to help launch B2B Portal and worked closely with commercial teams for its success.

• Evaluated IT financials, purchases to remain under budget and maintaining external vendor relationships.

• Managed outside vendors and contractors to ensure performance expectations are met and team satisfaction is achieved.

• Assisted ECM Developers in web form development, user education, design testing, and documentation.

• Closely monitored document control across multiple content solutions to ensure of one source of the truth and data accuracy.

• Prepared user presentations for record classification and retention negotiation and agreement of business record workspace design and functionality.

• Provided end user support in capturing, managing, storing, preserving, and delivering content for various S&L data storage resources such as the Document Management Systems (DMS), design applications and other resources.

• MS administration and maintenance such as data export and/or import, property manipulation, and database cleanup activities. Such activities supported large project needs such as data migration between systems and project deliverable support.

• Acted as an extension of Headquarter IT team for ECM related projects and application support.

• Worked as system admin to the OnBase application, Qlik Sense, Service Desk etc.

• Lead trainer and document owner for the Contract Management project and provided introductory “101” training to users across the Globe.

• Supported the IT department projects from time to time on project coordination and system documentation.

• Evaluated proposed software’s or software enhancements for feasibility.

• Executed account MACD changes in various systems such as Qlik, Fusion, OnBase and Active Directory

• Worked with users to identify service issues by triaging issues between user error, data incorrectness or software issues.
• In conjunction with departmental leads, evaluated and tested new & modified software programs to verify that programs function according to user requirements and conform to establishment guidelines.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Recommended program improvements or corrections to programmers and maintained Quality Log on software and system projects
• Trained users on ERP, WMS, CRM, BI and other related applications.
• Lead and participated in IT incident and problem resolution meetings.

• Played a lead role in the implementation of Data and IT security, including privileged account management, event monitoring and audit review.

• Modified and documented relevant process changes to ensure minimal risk with zero negative impact and no downtime to the business.

• Collaborated with business and technical experts to ensure overall technical solutions align with and support the company’s strategic plan.

• Provided Level 1 and Level 2 support to 140 users in person, over the phone and using remote desktop tools.

• Trained users on Microsoft Dynamics 365, Power BI, Smartsheet etc.

• Planned and managed test cases for various applications to assist with QA and UAT processes.

• Designed and developed training sessions as software and hardware has improved and delivered updates to users and updated documentation as required.