Puneet Pal Singh PUNIA

Northwestern Polytechnic University, Fairview (FULL TIME)

• Ensuring the safety and security of students, staff, and campus property by patrolling the University grounds and monitoring for safety hazards.
• Managing campus access control, ensuring that only authorized individuals enter the premises.
• Monitoring CCTV cameras to maintain a secure campus environment.
• Working effectively with individuals of all ages, fostering a welcoming and safe campus environment.
• Handling situations involving intoxicated individuals, ensuring public order, and safety.
• Providing first aid in emergencies, including administering naloxone, to assist individuals in crisis.
• Maintaining strict confidentiality and integrity of all sensitive information.

(West Coast Express, TransLink) (FULL TIME)

• Supervised a team of unionized Station Attendants and Security Officers, ensuring compliance with safety protocols, and high operational standards.
• Served as the primary liaison with local law enforcement agencies, including Transit Police and the RCMP, during security and safety incidents, ensuring effective coordination and response.
• Assisted individuals in medical emergencies by administering first aid and coordinating with emergency medical services.
• Conducted regular patrols of stations to ensure the safety of employees and the public, maintaining a visible security presence.
• Collaborated with department heads to identify patterns in security incidents, and implement proactive measures.
• Trained new staff, conducted performance evaluations, and supported professional development.
• Managed team scheduling and processed payroll.

High-End Retail Stores

e.g., Hermès, Apple) (PART TIME)

• Prevented theft and shoplifting through active surveillance, strong situational awareness, and a consistent security presence.
• Ensured the safety of store employees and customers while delivering exceptional customer service in a high-pressure retail environment.
• Responded to security concerns calmly and professionally, escalating incidents when necessary, and documenting events accurately.
• Worked collaboratively with store management and security teams to maintain a secure and customer-focused environment.

(FULL TIME)

• Ensured strict adherence to quality, cleanliness, and safety standards, contributing to a secure and welcoming environment.
• Resolved workplace issues effectively, demonstrating strong problem-solving and conflict resolution skills.
• Trained and mentored staff, fostering teamwork and enhancing overall performance.
• Applied creative problem-solving skills to address and resolve customer complaints, ensuring high levels of satisfaction.
• Motivated and inspired team members to achieve their best performance, cultivating a positive and productive work atmosphere.
• Managed inventory levels, ensuring accurate tracking and timely replenishment, while maintaining a focus on resource management.