Puneet Rai
Brampton,ON
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Transexpert Inc
03.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified accurate account invoicing through collaboration with accounting department.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Generated monthly performance reports to track and analyze shipping trends
- Monitored inbound and outbound freight operations to establish timely delivery of packages
- Implemented and developed supply chain strategies to optimize efficiency
Team Leader
Concentrix
01.2022 - 02.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 10-15 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environment.
- Cross-trained and provided back up for customer service managers.
Senior Technical Advisor
Concentrix
09.2021 - 01.2022
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
- Contributed technical oversight to assist team project fulfillment.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
Dispatcher
Rai Dispatch Inc.
03.2021 - 09.2021
- Directed dispatching, routing and tracking of 25 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assessed regulatory and operational risks for escalation to management.
Retail Sales Supervisor
Dollar Store
12.2019 - 03.2021
- Greeted customers and helped with product questions, selections and purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Issued receipts and processed refunds, credits or exchanges.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Education
BBA - Business
St Lawrence College
Toronto, ON03.2021
High School Diploma -
GNPS
India03.2019
Skills
- Repair Analysis
- Communications
- Quality Control Analysis
- Verbal and Written Communication
- Logistics Understanding
- Material Handling
- Critical Thinking
- Motivational Leadership
- Client Relations
- Training and Leadership
- Administrative Management
- Creative Solutions
- Efficiency Improvement
- Customer Service
- Analytical Thinking
- Company Procedure Adherence
Certification
- Achiever of Bronze medal of International Award for Young people.
- Food handler certificate
- Worker Health and Safety Awareness
- Smart Serve certificate
Timeline
Logistics Coordinator
Transexpert Inc
03.2023 - Current
Team Leader
Concentrix
01.2022 - 02.2023
Senior Technical Advisor
Concentrix
09.2021 - 01.2022
Dispatcher
Rai Dispatch Inc.
03.2021 - 09.2021
Retail Sales Supervisor
Dollar Store
12.2019 - 03.2021
BBA - Business
St Lawrence College
High School Diploma -
GNPS
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