Puneet Kumar
Abbotsford,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
05.2024 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Working as a package swamper
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Have knowledge about RF scanners and other freight handling tools
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Customer Sales and Service Representative
Sunil Toys Distribution
06.2023 - 02.2024
- Maintained customer satisfaction by handling complex escalated customer concerns
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
- Placing orders and dispatching
- Maintained route plans and communicated barriers to dispatch
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant Swimming Coach
Municipality Swimming Pool
04.2021 - 05.2023
- Setting individual weekly goals that promote growth throughout year
- Guided students through different swimming strokes and strategies to increase stamina.
- Volunteer swimming classes to children
- Conducted in-depth analysis of swimmer performance data to identify strengths and weaknesses, driving targeted improvement strategies.
Education
Diploma in Business - Business Administration
Focus College
05.2026
English Proficiency - IELTS / spoken English
Brain Wave Pathankot
05.2023
High School Diploma -
Pratap World School
04.2023
Skills
- Packaging
- Heavy Lifting
- Sales and customer service
- Speed and agility
- Quick learner and multitasking
- Leadership and assertive
- Critical thinking
- Great communication skills
- Teamwork and Collaboration
- Problem-solving ability
- Great computer skills
Languages
Hindi
Punjabi
English
Certification
Emergency First Aid and CPR - C
Food Safe -1
BC Security license
Additional Information
volunteered in senior support programs ( pathankot INDIA )
volunteered in giving swimming classes to children age group ( 8 - 16 )
Timeline
Package Handler
FedEx
05.2024 - Current
Customer Sales and Service Representative
Sunil Toys Distribution
06.2023 - 02.2024
Assistant Swimming Coach
Municipality Swimming Pool
04.2021 - 05.2023
Diploma in Business - Business Administration
Focus College
English Proficiency - IELTS / spoken English
Brain Wave Pathankot
High School Diploma -
Pratap World School
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