Summary
Overview
Work History
Education
Skills
Timeline
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Puneet Khullar

Winnipeg,MB

Summary

Experienced customer service representative with a solid foundation in both customer-facing and culinary roles. Proficient in evaluating customer feedback, pinpointing areas for enhancement, and executing successful process improvements. Dedicated to applying technology and data insights to boost customer satisfaction and streamline operations.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Cilantro's Restaurant
01.2025 - 08.2025
  • Prepared and sanitized equipment pre-shift, enhancing operational efficiency by twelve percent.
  • Teamed up with colleagues to support the prep crew, raising efficiency by thirty-four percent.
  • Strictly followed cleanliness protocols, resulting in consistent 'A' grades on health checks.
  • Swiftly processed transactions while managing extensive customer flow with a friendly demeanor.
  • Demonstrated calmness and respect in response to customer dissatisfaction.
  • Mastered comprehensive product details and promotional offers.
  • Managed upwards of 90 calls daily for new enrollments, data access, product briefings, and cancellations.

Customer Service Associate

A&W
01.2024 - 12.2024
  • Responded to customer inquiries by phone, email, and social media.
  • Tackled customer concerns and complaints to deliver effective solutions.
  • Guided customers in understanding company products and services effectively.
  • Executed payment processing and return procedures accurately.
  • Served large number of customers daily with a commitment to satisfaction.
  • Managed complaints with professionalism, leading to consistent positive outcomes.

Manager's Assistant

Bhai Hut
04.2022 - 12.2023
  • Established clear goals and objectives to align team efforts with organizational strategy.
  • Oversaw recruitment, hiring, training, and development of team members to enhance skills.
  • Motivated and guided team members, cultivating a positive and collaborative work environment.
  • Mediated workplace conflicts to maintain harmony and boost productivity.
  • Monitored expenses and managed budgets to ensure effective resource allocation.

Education

Hospitality Administration And Management

Manitoba Institute of Trades And Technology
Winnipeg
07.2025

High school - undefined

DPS
PUNJAB
01.2023

Skills

  • Attention to detail
  • Adaptation skills
  • Resolution strategies
  • Constructive attitude
  • Interpersonal communication
  • Customer support
  • Team collaboration
  • Customer relationship management (CRM)
  • Computer skills
  • Data entry
  • MS office

Timeline

Customer Service Associate

Cilantro's Restaurant
01.2025 - 08.2025

Customer Service Associate

A&W
01.2024 - 12.2024

Manager's Assistant

Bhai Hut
04.2022 - 12.2023

High school - undefined

DPS

Hospitality Administration And Management

Manitoba Institute of Trades And Technology

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Puneet Khullar