Puneet Kaur
Cornwall,Canada
Summary
Dynamic Customer Service Manager with a proven track record at Walmart Supercentre, excelling in team motivation and client satisfaction. Skilled in analytical problem-solving and effective communication, I drive service improvements that enhance operational efficiency and foster a customer-first culture. Passionate about leveraging technology for business growth and achieving performance objectives.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE MANAGER
WALMART SUPERCENTRE
, Canada
06.2022 - Current
- Supervised and coached front-end associates to achieve customer service and performance objectives.
- Trained new team members on Walmart procedures, POS systems, and customer engagement techniques.
- Motivated teams through goal-setting, regular feedback, and emphasis on high morale.
- Resolved complex customer issues and escalations with professionalism, ensuring satisfaction and loyalty.
- Promoted a customer-first culture by modeling excellent service and mentoring staff.
- Oversaw daily front-end operations, including cash handling, refunds, staffing, and service speed.
- Ensured compliance with Walmart standards for safety, loss prevention, and cash management.
- Monitored KPIs to implement service improvements that enhanced transaction efficiency.
Customer Service Specialist
WALMART SUPERCENTRE
, Canada
04.2020 - 05.2022
- Delivered exceptional customer service by addressing inquiries and resolving complaints.
- Maintained professional demeanor while assisting diverse customers in high-volume retail.
- Communicated product features, promotions, and policies to facilitate informed purchasing decisions.
- Resolved customer issues efficiently, including returns, exchanges, and refunds per store policy.
- Demonstrated strong multitasking skills by managing customer interactions and register operations.
- Operated Walmart’s POS systems and mobile tools to enhance service delivery.
- Collaborated with team members to ensure organized front-end operations and a welcoming environment.
CUSTOMER SERVICE REPRESENTATIVE
HDFC BANK
JALANDHAR, India
07.2018 - 08.2019
- Assisted customers with banking services, ensuring high levels of satisfaction.
- Supported account opening and KYC processes in compliance with RBI regulations.
- Resolved issues related to cards, accounts, and digital banking services promptly.
- Directed unresolved inquiries to senior staff for efficient follow-up.
- Promoted banking products through informative discussions with customers.
- Participated in outreach initiatives for digital banking services, including mobile apps.
- Handled routine branch operations such as cheque processing and cash deposits.
- Maintained accurate service records and prepared daily MIS reports.
Education
DIPLOMA IN - INTERNATIONAL BUSINESS MANAGEMENT
ST. CLAIR COLLEGE
Toronto, Canada04.2021
BACHELOR’S - Business Administration
GURU NANAK DEV UNIVERSITY
Punjab, India05.2019
SENIOR SECONDARY SCHOOL - Accounting, Business Studies, Economics, Physical Education
SETH HUKAM CHAND S.D PUBLIC SCHOOL
Punjab, India03.2015
Skills
- MS 365 Office proficiency
- Software learning aptitude
- Communication applications expertise
- File management systems
- Analytical skills
- Deductive reasoning
- Independent work capability
- Creativity
- Deadline management
- Project accountability
- Problem-solving ability
- Quick problem resolution
- Strategic thinking
- Tactical execution
- Client satisfaction focus
- Workload management
- Competing priorities handling
- Organizational skills
- Communication proficiency
- Interpersonal skills
- Solution-oriented mindset
- Team collaboration ability
- Individual contributor capability
- Task prioritization skills
- Technology and business growth passion
- Goal-oriented motivation
Timeline
CUSTOMER SERVICE MANAGER
WALMART SUPERCENTRE
06.2022 - Current
Customer Service Specialist
WALMART SUPERCENTRE
04.2020 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
HDFC BANK
07.2018 - 08.2019
DIPLOMA IN - INTERNATIONAL BUSINESS MANAGEMENT
ST. CLAIR COLLEGE
BACHELOR’S - Business Administration
GURU NANAK DEV UNIVERSITY
SENIOR SECONDARY SCHOOL - Accounting, Business Studies, Economics, Physical Education
SETH HUKAM CHAND S.D PUBLIC SCHOOL
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