Puneet Kaur

Virtual Beauty Advisor / Customer Experience Specialist

Estée Lauder Companies – Remote Intouchcx

• Delivered personalized beauty consultations across skincare, makeup, fragrance and haircare for luxury clientele.
• Conducted skin analysis, routine building, and shade matching across multiple premium brands.
• Built trust with clients through empathetic communication and solution-focused recommendations.
• Maintained exceptional service standards while handling multiple live chats simultaneously.
• Recognized as Top Performing Agent within the first month of joining for outstanding client satisfaction, conversion quality, and brand-aligned service delivery.
• Professionally trained across the complete Estée Lauder Companies portfolio, including Clinique, MAC, Estée Lauder, La Mer, Bobbi Brown, Tom Ford Beauty, Jo Malone London, Kilian Paris, Frédéric Malle, Too Faced, Smashbox, AERIN Beauty, Dr. Jart+, Darphin, Lab Series, Origins, Aveda, Bumble and bumble, Balmain Beauty.
• Trained on RADIAL (back-order processing system), .NET, and internal platforms for order tracking and issue resolution.
• Part of specialized online team managing reshipments and replacement orders.
• Strong working knowledge of Slack, Superpunch, and Live Engage for real-time communication and performance tracking.

• Greeted and assisted residents and visitors, ensuring a welcoming environment.
• Managed multi-line phone system, directing calls to appropriate staff members.
• Scheduled appointments and coordinated transportation for residents as needed.
• Maintained accurate records of resident inquiries and service requests.

• Monitored vital signs, reporting changes to nursing staff promptly.
• Provided companionship and emotional support to enhance resident well-being.
• Collaborated with healthcare team to develop personalized care plans.
• Supported mobility and physical therapy exercises for residents.
• Documented patient care activities accurately in electronic health records.

(Earlier experience available upon request: Daughter On Call, Brandon Regional Health, Student Wellness Club- Assiniboine Community College)