Puneet Kaur
Caledon,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Service Ontario
02.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Brantcan Transports.
05.2023 - 10.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Front Desk Receptionist
Bayshore Home Health
02.2021 - 11.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Personal Care Aide - Tier 2 - Health Care Aide
Peak Form Health And Safety Academy
Fredericton, NB08.2022
Computer Networking Technician - Computer Science
Canadore College
Mississauga, ON08.2019
Skills
- Administrative Support
- Customer Service
- Communication
- Adaptability
- Attention to detail
- Team work
- Flexibility
- Time management
- Decision making
Accomplishments
- First aid and cpr.
- Security guard license.
- Whims trained.
- NVCI training
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Timeline
Customer Service Representative
Service Ontario
02.2024 - Current
Administrative Assistant
Brantcan Transports.
05.2023 - 10.2023
Front Desk Receptionist
Bayshore Home Health
02.2021 - 11.2022
Personal Care Aide - Tier 2 - Health Care Aide
Peak Form Health And Safety Academy
Computer Networking Technician - Computer Science
Canadore College
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