Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Puneet Kaur

Victoria,BC

Summary

Serviced-focused, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

4
4
years of professional experience

Work History

General Manager

U-Haul
12.2023 - 02.2024
  • Oversaw all aspects of daily operations, including customer service, sales, and team management.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant General Manager

U-Haul
05.2023 - 12.2023
  • Managed daily operations in the absence of the General Manager, ensuring smooth and efficient functioning of the business.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.

Assistant General Manager

U-Haul
08.2021 - 06.2022
  • Managed daily operations in the absence of the General Manager, ensuring smooth and efficient functioning of the business.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.

Field Relief Manager

U-Haul
08.2022 - 04.2023
  • Led operations for multiple stores and routes, overseeing inventory management, customer service, and team coordination.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Supported company expansion efforts through diligent market research and analysis, informing strategic decision-making processes at the executive level.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.

Customer Service Representative

U-Haul
07.2020 - 08.2021
  • Provided outstanding customer service to clients, addressing inquiries, and resolving issues in a timely and professional manner.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Women's Representative

BCFS
05.2022 - 05.2023
  • Presented feminist viewpoints and informed the board on gender and human rights matters.
  • Developed and implemented campaigns related to women's and human rights issues.
  • Advocated for women's rights at provincial levels.
  • Executed the Period Promise campaign to provide free menstrual products in washrooms.

External Executive

Camosun College Student Society
05.2021 - 08.2022
  • Acted as the primary liaison with student associations, college staff, external communities, and government levels.
  • Coordinated and facilitated campaigns in conjunction with appropriate committees.
  • Represented student needs at local, provincial, and federal levels.
  • Ensured campus met student requirements.

Education

Diploma in Business Administration, Strategic Marketing, Financial Analysis - Business Management and Leadership

Camosun College
08.2021

Skills

  • Organizational skills
  • Excellent customer service
  • Good communication skills
  • Ability to adapt to new technologies
  • Multilingual: English, Punjabi, Hindi
  • Patience and ability to remain calm under pressure
  • Management skills
  • Empathy
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Over 4 years of experience in various leadership roles, demonstrating effective team management and problem-solving skills
  • Proven track record of delivering exceptional customer service and fostering positive client relationships
  • Strong advocate for social justice for students and women's rights, with experience in organizing and executing impactful campaigns
  • Promoted multiple times because of work ethics, performance and commitment
  • Fluent in English, Punjabi, and Hindi, facilitating clear and effective communication in diverse environments
  • Adaptable and quick learner, with a demonstrated ability to thrive in fast-paced and dynamic work environments

Websites

Timeline

General Manager

U-Haul
12.2023 - 02.2024

Assistant General Manager

U-Haul
05.2023 - 12.2023

Field Relief Manager

U-Haul
08.2022 - 04.2023

Women's Representative

BCFS
05.2022 - 05.2023

Assistant General Manager

U-Haul
08.2021 - 06.2022

External Executive

Camosun College Student Society
05.2021 - 08.2022

Customer Service Representative

U-Haul
07.2020 - 08.2021

Diploma in Business Administration, Strategic Marketing, Financial Analysis - Business Management and Leadership

Camosun College

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