Puneet Doal
Halifax,NS
Summary
Experienced professional with over 5 years in customer service and food supervision. Skilled in providing excellent service, managing food operations, and leading teams to maintain high standards of quality. Known for strong communication skills, effective problem-solving, and a focus on ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Drywall Taper
Tapercraft Construction
05.2024 - Current
- Prepare Surfaces: Clean and ready drywall for taping.
- Apply Tape: Place joint tape on seams.
- Apply Compound: Smooth joint compound over taped seams and holes.
- Sand: Sand dried compound to a smooth finish.
- Clean Up: Remove excess compound and tidy up the area.
- Ensure Safety: Use PPE and maintain a clean, safe work environment.
- Follow Plans: Read blueprints and work with other trades to meet project requirements.
Food Supervisor
A&W
06.2021 - 05.2024
- Build an outstanding daily Climate on my shift by fostering regular progress towards achievement of A&W's Climate goals and more
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Support Management in building a high performing restaurant team
- Ensure delivery of an exceptional guest experience by caring for my guests first before anything else
- Execute store operations during scheduled shifts
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Forklift Operator
Midland Transport Ltd.
04.2022 - 06.2023
- Experience with all types of forklifts
- Working night shifts with experience of stocking and loading to customers, analyzing their needs and helping resolve their issues
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Gas Station Cashier
Ultramar
09.2021 - 04.2022
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
Call Center Customer Service Representative
HGS - Hinduja Global Solutions
02.2021 - 07.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative
AAR Plumbing
01.2019 - 02.2021
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Driving forklift for placing pallets in the shop.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Education
Diploma - Business General
Northern College
12.2020
Skills
- MS Office
- Adobe Photoshop
- WordPress
- Digital Marketing Tools
- Cooking
- Customer service
- Training and mentoring
- Planning/Management
- Volunteering
- Partner Relationship Management
- Talent Acquisition
- Target Sales Achievement
- Forklift Operation
- Forklift Operator Certification
- Written and oral communication
References
References available upon request.
Languages
English
Hindi
Punjabi
Timeline
Drywall Taper
Tapercraft Construction
05.2024 - Current
Forklift Operator
Midland Transport Ltd.
04.2022 - 06.2023
Gas Station Cashier
Ultramar
09.2021 - 04.2022
Food Supervisor
A&W
06.2021 - 05.2024
Call Center Customer Service Representative
HGS - Hinduja Global Solutions
02.2021 - 07.2021
Customer Service Representative
AAR Plumbing
01.2019 - 02.2021
Diploma - Business General
Northern College
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