Puneet Dhariwal
Lathrop
Summary
Accomplished and energetic Manager with a solid history of achievement in providing customer service. Motivated leader with strong organizational and prioritization abilities. Delivers positive experiences through high quality customer care. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Talent Acquisition Manager/Coordinator
Independent Appraoch
02.2019 - 03.2023
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Completed talent acquisition and management for internal and external placements.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Negotiated contracts and managed budget for recruiting expenses.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
ILS and SLS
Independent Approach
02.2017 - 03.2023
- Conducted community-based activities to train clients in community settings.
- Delivered assistance and helped clients develop skills as required by ILS objectives.
- Facilitated instruction and support to clients based upon unique needs and goals.
- Encouraged participants to complete tasks while promoting individual choice and decision-making opportunities.
- Supported developmentally disabled adults to help maintain self-sustaining and independent living environment.
- Performed evaluations and assessments to recommend best treatment for individual patients.
- Evaluated patient conditions, histories and goals.
- Established compassionate and caring relationships with patients.
- Conducted research, gathered information from multiple sources and presented results.
Chase Court Orders & Levies
Chase Bank
01.2019 - 03.2019
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
- Drafted professional court correspondence to facilitate legal proceedings.
Teller
Chase Bank
04.2017 - 01.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Lead Teller
Chase Bank
09.2017 - 01.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan and other payments and posted to accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
Inbound Call Center Representative
BlueShield Of Northeastern New York
02.2016 - 09.2016
- Generated new and repeat sales by offering timely product, service and technical information.
- Processed customer order, quote and return transactions and offered additional products and services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Managed over 50 calls per day
Education
Bachelor of Science -
Community College
Indianapolis, IN 05.2022 - Current
Phlebotomy
Health Career College
Pleasant Hill, CA 01.2016 - 02.2016
Travel And Tourism
The Travel Academy
09.2015 - 11.2015
High School Diploma -
Ceres High School
Ceres, CA 01.2011 - 06.2014
Skills
Documentation skills
Patient evaluations
Goal setting experience
Excellent Communication
Written Communication
Analytical and Critical Thinking
Data Entry
Planning and Coordination
Ability to prioritize
Languages
Punjabi
Hindi
English
Timeline
Bachelor of Science -
Community College
05.2022 - Current
Talent Acquisition Manager/Coordinator
Independent Appraoch
02.2019 - 03.2023
Chase Court Orders & Levies
Chase Bank
01.2019 - 03.2019
Lead Teller
Chase Bank
09.2017 - 01.2018
Teller
Chase Bank
04.2017 - 01.2019
ILS and SLS
Independent Approach
02.2017 - 03.2023
Inbound Call Center Representative
BlueShield Of Northeastern New York
02.2016 - 09.2016
Phlebotomy
Health Career College
01.2016 - 02.2016
Travel And Tourism
The Travel Academy
09.2015 - 11.2015
High School Diploma -
Ceres High School
01.2011 - 06.2014
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