PUNEET
Summary
Dynamic professional with proven expertise in office administration and customer service, notably at Rogers Communications. Excelled in problem-solving and computer proficiency, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and detail-oriented data input, achieving significant improvements in client relations and internal processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
AnB Employment Services Inc.
01.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Rogers Communications
09.2021 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Executive Assistant
INSA College
Montreal, QC05-2021
Skills
- Computer skills
- Detail-Oriented Data Input
- Customer service
- Office administration
- Problem-solving
- Computer proficiency
- Time management
- Spreadsheet development
- Project management
- Adaptability and flexibility
Languages
English
Full Professional
French
Elementary
Certification
- PSW - Personal Support Worker
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Canadian Investment Funds (Pursuing)
Timeline
Administrative Assistant
AnB Employment Services Inc.
01.2024 - Current
Customer Service Representative
Rogers Communications
09.2021 - 12.2023
Executive Assistant
INSA College
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