Pundari Sandeep Chowdavarapu
Whitby,Canada
Summary
Dynamic Sr. Product Owner with a proven track record at CGI Inc, excelling in product management and stakeholder engagement. Expert in optimizing performance, achieving a 40% increase in user participation through innovative solutions. Proficient in Agile methodologies and data analysis, driving impactful product enhancements and strategic roadmaps.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Product Owner
Intact Financial Corp
, Canada
06.2023 - Current
- Company Overview: Client: Intact Insurance
- Authored comprehensive user stories and defined new features to support financial report generation in compliance with IFRS-17 standards, ensuring regulatory adherence and accuracy
- Optimized SAS performance by 30%, significantly reducing overall runtime by 4 hours and enhancing system efficiency and productivity
- Engineered robust solutions for data extraction, transformation, and loading (ETL) from upstream systems, ensuring data integrity and seamless integration
- Partnered with architects and stakeholders to facilitate the loading of raw data, application of business rules, and data refinement, ensuring alignment with business objectives and data quality standards
- Designed and implemented end-to-end workflows using SAS for data transformation, optimizing processes for integration with ERP systems and enhancing operational efficiency
- Developed interactive performance tracking dashboards and IFRS-17 compliance reports using Power BI service, providing actionable insights and facilitating data-driven decision-making
- Managed stakeholder communication, provided sprint status updates, and ensured alignment with the product roadmap, maintaining transparency and driving project success
- Formulated and articulated the product roadmap and vision to stakeholders, ensuring strategic alignment and fostering a shared understanding of product goals and milestones
- Client: Intact Insurance
Sr. Product Owner
CGI Inc
Toronto, Canada
04.2022 - 06.2023
- Company Overview: Client: Bell Canada
- Conducted comprehensive user interviews and surveys to identify and analyze customer pain points with existing applications, driving user-centric product enhancements
- Formulated and executed a strategic roadmap for the seamless migration of an existing application to a new platform, ensuring minimal disruption and improved performance
- Oversaw the implementation and management of a new platform for reserving and allocating telephone numbers to business customers, optimizing operational efficiency and customer satisfaction
- Enhanced reservation process efficiency by 40%, significantly reducing customer waiting times and improving overall service delivery
- Accelerated the internet activation process by implementing innovative solution designs, reducing activation times and enhancing customer experience
- Successfully integrated disparate regional systems into a unified provisioning and activation platform, streamlining operations and ensuring consistency across regions
- Partnered with technical architects to design and implement backend integration services utilizing web services, MQ, JMS, and Kafka, ensuring robust and scalable system architecture
- Identified and monitored key performance indicators (KPIs) across the application, leveraging data-driven insights to drive continuous improvement and measure success
- Managed the product backlog, developed release plans, and prioritized user stories in JIRA, ensuring alignment with business goals and efficient sprint execution
- Actively engaged with customers in a customer-facing role, gathering feedback and fostering strong relationships to ensure the product meets user needs and expectations
- Client: Bell Canada
Sr. Product Owner
Rocket Innovation Studio
, Remote
06.2021 - 04.2022
- Company Overview: Client: Amrock, USA
- Developed a comprehensive product roadmap for a unified portal, streamlining the mortgage closing journey to enhance efficiency and improve user experience
- Designed and launched an innovative self-service digital platform for Amrock, empowering users with enhanced autonomy and driving operational efficiency
- Collaborated with marketing teams to formulate and execute effective market release strategies, ensuring successful product launches and maximizing market penetration
- Significantly increased client engagement through the successful launch of a new platform, resulting in improved user satisfaction and adoption rates
- Developed modular features allowing components to be individually containerized for seamless integration and embedding into third-party platforms, enhancing flexibility and scalability
- Conducted regular feature demonstrations for business users, actively collecting feedback and iteratively updating the product backlog to ensure alignment with user needs and priorities
- Engaged with business users and subject matter experts (SMEs) to gather insights, refine existing features, and develop new functionalities that address user requirements
- Conducted comprehensive training sessions for sales and marketing teams on the new client portal, ensuring they are equipped with the knowledge to effectively promote and support the platform
- Client: Amrock, USA
Sr. Product Owner
CGI Inc
Toronto, Canada
04.2018 - 06.2021
- Company Overview: Client: Bell Canada
- Engineered and launched a new Contractor Management System to efficiently create, assign, and track work orders, enhancing contractor coordination and workflow management
- Developed comprehensive features, designed a strategic roadmap, and authored user stories for transitioning from a traditional system to an advanced, automated platform, streamlining processes and enhancing system intelligence
- Increased the user participation on the new Contractor Management system by 40%
- Refined: Boosted user participation in the new Contractor Management System by 40%, significantly enhancing user engagement and satisfaction
- Gathered and analyzed feedback from new users regarding product usability and proposed innovative solutions to enhance customer experience based on user insights
- Designed and implemented integration solutions using IBM BPM and Oracle OSM for telecom ordering, provisioning, and field management services, ensuring seamless order orchestration and operational efficiency
- Engaged with users of functional applications to understand their needs, identifying opportunities for technological solutions to enhance business processes and drive operational improvements
- Client: Bell Canada
Sr. Business Analyst/ Product Owner
CGI Inc
Hyderabad, India
07.2014 - 02.2018
- Company Overview: Client: Bell Canada
- Conducted interviews with key stakeholders to collect information on business processes and user requirements
- Documented business processes and analyzed procedures to see that they would meet changing business needs
- Assessed the impact of the current business processes on users and stakeholders
- Acted as liaison between the development and business teams, conducted the knowledge sharing sessions to transform the requirements to the development, and testing teams
- Created the data flow diagrams, workflows and the low-level design documents
- Recommended the operational improvements based on the tracking and analysis
- Implemented user acceptance testing with a focus on documenting defects and executing the test cases
- Client: Bell Canada
Analyst
Verizon Data Services India Pvt Ltd
, India
11.2010 - 07.2014
- Company Overview: Client: Verizon
- Conducted stakeholder interviews to gather business process and user requirement information
- Documented business processes and analyzed procedures for changing business needs
- Developed wireframes and mock-ups
- Performed competitor benchmarking analysis to identify new business opportunities and product enhancements
- Identified process inefficiencies through gap analysis
- Mapped current processes and recommended improvements
- Created test plans, including test scenarios and use case creation, tracked testing status, and conducted testing triage
- Client: Verizon
Education
MASTER OF COMPUTER APPLICATIONS -
OSMANIA UNIVERSITY
06.2010
BACHELOR OF COMMERCE (B.COM) -
KAKATIYA UNIVERSITY
04.2006
Skills
- Business analysis expertise
- Data flow diagrams
- Agile and Waterfall methodologies
- Product backlog prioritization
- Requirement gathering
- System analysis and improvement
- Product management
- User interviews
- User story development
- Data analysis
- Product roadmap
- Safe Agile Process
- Stakeholder management
- Market research
- Performance optimization
- MS Office Suite
- Java
- Agile methodologies
- IBM BPM
- XML
- Jira
- MS Visio
- Oracle SQL
- Toad
- Kafka
- JMS
- MQ
- React UI
- Power Platform
- Power BI Service
Certification
- Certified Scrum Product Owner (CSPO)
- Certified SAFe 4 Scrum Master (SSM)
- Certified SAFe Product Owner Product Management (POPM)
- Certified SAFe Agile Product Manager (APM)
- PL-200 Microsoft Power Platform Functional Consultant (In Progress)
Timeline
Sr. Product Owner
Intact Financial Corp
06.2023 - Current
Sr. Product Owner
CGI Inc
04.2022 - 06.2023
Sr. Product Owner
Rocket Innovation Studio
06.2021 - 04.2022
Sr. Product Owner
CGI Inc
04.2018 - 06.2021
Sr. Business Analyst/ Product Owner
CGI Inc
07.2014 - 02.2018
Analyst
Verizon Data Services India Pvt Ltd
11.2010 - 07.2014
MASTER OF COMPUTER APPLICATIONS -
OSMANIA UNIVERSITY
BACHELOR OF COMMERCE (B.COM) -
KAKATIYA UNIVERSITY
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