Pun Apichartsaksakul
Westminster
Summary
Friendly and hardworking restaurant worker with experience at Seafood Cove 2. Great at helping customers and solving problems quickly. Good at talking with guests and knowing the menu, which helps make their visit better. I always keeps things clean and handles money carefully to make sure the restaurant feels welcoming.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Seafood Cove 2
Westminster
02.2023 - Current
- Provided excellent customer service to ensure a pleasant dining experience.
- Assisted guests in menu selections and answered questions about dishes.
- Took and processed orders accurately using restaurant software systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash transactions and processed payments efficiently at the register.
- Trained new staff on service protocols and restaurant policies effectively.
- Managed guest complaints promptly, ensuring satisfaction with resolutions provided.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Took accurate food and drink orders, using a POS ordering software system.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Reviewed daily specials, menu changes and service specifications.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
High School Diploma -
La Quinta High School
Westminster, CA05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Cash handling
- Order processing
- Menu knowledge
- Alcoholic beverage service
- Beverage refills
- Cleanliness
- Service quality
- Dessert recommendations
- Table setting
- Beverage knowledge
- Food presentation
- Check accuracy
- Personal hygiene
- Food allergy awareness
- Soft drink service
- Tip calculation
- Food safety
- Basic math
- Dining room preparation
Affiliations
- I love playing sport like badminton, pingpong, basketball, and swimming.
- I love working out with people who are really close to me.
- I love playing games with my friends and my brothers.
Accomplishments
- I was a second place in swimming when I was in 4th and 5th grade, by 6th I won my first gold medal.
Certification
- I am a certified food handler
- I am a certified alcohol handler
Languages
English
Professional
Thai
Professional
Timeline
Restaurant Waiter
Seafood Cove 2
02.2023 - Current
High School Diploma -
La Quinta High School