PULKIT SEHRA

Project #1: B2B Payment Application for Automotive Business
Client - Honda

The company’s payment application designed for a B2B online payment system for dealerships was slow & outdated. The application needed code refactoring, adding new features and cleaning up the architecture to enhance the application response time. Built a robust application supporting online payments in multiple currencies with the capacity to handle a large volume of daily requests.

Project #2: Workday Implementation to Streamline HR Processes
Client - SkipTheDishes

SkipTheDishes was using Google Sheets to compile & track employee service requests like employee job referrals, applying for leaves, year-end appraisals & self-assessments, submitting reimbursement claims and applying for internal job postings. The objective was to improve data integrity, ticket response time, talent management, annual appraisals and reimbursement turnaround. With the implementation of Workday, HR service desk tickets were reduced from 380 to 21 per day, standardized processes across all provinces, and increased user satisfaction from 60% to 91%.

Project #3: CRM Transformation with Microsoft AI & Dynamics 365
Client - CIBC

CIBC was facing challenges of manually categorizing more than 3000 customer emails daily to determine an appropriate response. The solution included the implementation of Microsoft Dynamics 365 to streamline customer service and an email bot to eliminate manual intervention. The email bot automates email categorization and replies to routine queries with over 80% accuracy, significantly reducing agents' workload.

Project #4: Employee Experience Transformation by RPA
Client - Marico

Marico has a global footprint with widespread HR functions which makes it difficult to handle large volumes of transactions. The objective was to automate activities that fall under hiring, learning & development, HR administration & reporting and employee experience. RPA was deployed in calculating shift time for contractors, background verification, generation of offer letters, training calendar mailers and F&F settlement.

Successfully carried out the following tasks and responsibilities:

• Worked as a Coach to facilitate increasing organization maturity and effectiveness in the application of Scrum across the organization, removed team impediments that prevented team capability and cohesion
• Focus on developing a more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with a complete focus on problem resolution
• Coaching and mentoring the business side and the development on Agile best practices and the Scrum values (focus, commitment, openness, respect, and courage)
• Develop plans and manage dependencies between Scrum teams and lines of business enabling the clearing of obstacles, and protecting the team from outside interruptions and distractions
• Conducted Sprint Planning Meetings with Product Owner, Development Team, SMEs, and Focus Groups to prepare the Sprint Backlog by estimating the efforts required through story points
• Facilitated Sprint reviews to capture feedback and to asses against the sprint goal determined during the Sprint planning
• Facilitated Sprint retrospectives to note areas for improvement and action items for future sprints, and helped teams search for better ways for the scrum process to work for it
• Performed training sessions for Agile teams, stakeholders and executives
• Utilized a coaching and training-focused mindset to resolve complex problems; leveraged broad perspectives to find innovative solutions
• Facilitated the adoption of empirical and emergent product development across stakeholders by assisting them in understanding and implementing scrum

Project #1: Service Digital Transformation using ServiceNow
Client - E.ON (Energy Distributor)

E.ON was working with outsourced legacy systems to manage service requests. Led the digital transformation by implementing ServiceNow to centralize IT service management, transitioning from outsourced systems. Achieved outcomes like a 25% reduction in IT calls migration of 3000+ knowledge articles, and improved service portal accessibility.

Project #2: Implementation of Workday Studio for Integration of Workday with Zoho
Client - Zomato

Zomato wanted to seamlessly sync information of candidates hired through Zoho with the internal Workday HCM. Implemented Workday Studio where job requisitions and candidate information flow seamlessly between the two platforms. Reduced manual work, errors, and enhanced the recruiting process. Implemented real-time updates and alerts for efficient issue resolution. The solution increased scalability, and data security, and improved the overall candidate experience.

Project #3: Automobile Mobile Application for Sales Training
Client – Tata Motors

Tata Motors iOS & Android application enables the sales executives to master vehicles & product training via in depth knowledge management modules. The core features included 360-degree product view, competitors product comparisons, product specifications, booking and managing car service and integration of DMS and CMS to manage content centrally.

Project #4: Healthcare Web Portal and Mobile Application
Client – Practo

Practo is a mobile healthcare app and web portal for fast, secure, and convenient access to licensed physicians, doctors and health coaches to create a medical appointment and medicine delivery system. This app focuses on follow-ups, medicine reminders, prescriptions, available medical practitioners, uploading existing medical reports and online payment options etc.

Successfully carried out the following tasks and responsibilities:

• Propelled transition of the organization from a linear IT SDLC to an Agile Scrum environment
• Interacted with business users, stakeholders, subject matter experts and evaluated solutions for problems
• Enforced Kanban principles as a scrum master that resulted in the reduction of Cycle time thus increasing the team's throughput
• Maintained visual Scrum Board for visibility and tracking of project progress
• Utilized scrum metrics to convey project status to internal and external stakeholders; Velocity Chart, Capacity Utilization, Backlog Health, Commitment Reliability Ratio, Estimation Variance, Defect leakage, Scope Change, Burn-down chart, Burn-up Charts, Cycle time
• Coordinated activities, resolving issues and proactively managing the risks and opportunities
• Facilitated all Scrum Ceremonies like Sprint Planning, Daily Scrum, Sprint Review/Demo, Sprint Retrospective and other artifacts Information radiators like Burn down Charts Dashboards in Jira and Creating Team Confluence pages

Project #1: Mobile App-based Loyalty Program for Small Retail Stores – Dimes

This app gives power to the powerless and helps them come together to stand up to the big chains. It helps to attract new clients and retain loyal clients. Small stores have the advantage of providing a personalized experience and that’s what our app will help enhance making these stores more attractive to everyday shoppers and to keep them coming back.

Project #2: Data Integration STP Galileo web services

This web portal enabled various clients to seamlessly integrate applications with Galileo systems using web services. Integration with the Galileo GDS system allowed to access information about seats, rates, availability, discounts and live reservations. It provided a cutting-edge Galileo travel reservation system for air bookings, hotel bookings, car bookings, holiday bookings and transfer bookings

Successfully carried out following tasks and responsibilities:

• Coached teams to adopt the agile mindset, fostering a collaborative environment focused on problem resolution and psychological safety
• Developed project management documents, including the Business Case, and assisted in stakeholder identification throughout the Pre-Project phase
• Collaborated with the Product Owner to refine the Product Backlog, ensuring product team’s adherence to Agile Scrum principles and timely delivery of business value
• Analyzed and documented existing business processes, identifying inefficiencies and optimizing workflows through stakeholder brainstorming sessions
• Created flow charts, As-Is process maps, identified bottlenecks in the current processes, looked for opportunities to make process more efficient and conducted brainstorming sessions with stakeholders to optimize processes
• Assisted in developing evaluation criteria for third-party vendors and served as a liaison between the organization and external partners
• Organized and managed periodic team meetings, developing agendas and materials to ensure effective communication and coordination within the project team
• Elicited requirements using interviews, document analysis, requirements workshops, use cases and business analysis etc. to create artifacts like BRDs, FRDs, & SRSs
• Facilitated prioritization workshop using MoSoCoW technique and decomposed user requirements into functional requirements
• Prepared requirement traceability matrix to view and track the coverage of business requirements
• Worked with IT and QA team on the development of test strategies and overall product quality and acceptance criteria