Pulin Patel

In this role, I manage the day-to-day operations of the office, supervised staff, and ensured that the office ran efficiently. My responsibilities include:

• Developing and implementing strategies for streamlining processes
  
• Evaluating and reporting on office productivity
  
• Preparing documents, filing systems and correspondence
  
• Managing budgets and expenses
  
• Overseeing inventory control and maintenance of equipment
  
• Supporting human resources functions such as recruitment, onboarding, and employee relations
  
• Leading training initiatives to ensure staff competency.

• Established and implemented business procedures and process improvements.
• Analyzed and presented financial standings and cost effectiveness to other partners and investors.
• Increased revenue by 23% with successful promotional strategies and reductions in costs.
• Reduced labor costs by 4-6% per year by reworking schedules, operations standards and workflow.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Performed continuous reviews of quality management system.
• Continually maintained and improved company's reputation and positive image in markets served.
• Conducted market research to identify new opportunities and target markets.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Actively involved in creating and implementing multi-platform advertising programs including outdoor advertising campaigns, newspaper, and magazine coverage.
• Maintained friendly and professional customer interactions.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales by 30%.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Developed logistical checklists to guide activities support.
• Managed logistics assets for timely and cost-effective delivery of cargoes.
• Conducted audits to improve office logistics practices and procedures.

• Developed systems and procedures to improve operational quality and team efficiency.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Kept corporate departments and customers updated on critical shipments.
• Led third-party vendors in achieving delivery time and cost targets.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
• Developed and implemented web-based tracking systems for improved monitoring.
• Procured contracting arrangements with sub-contractors and service providers.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
• Collaborated with manufacturing and supply chain management.

• Managed cross-functional teams to commercialize new products and drive improvements.
• Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
• Analyzed metrics to measure product performance.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Led category, brand, competitive and promotional analyses to identify trends leading to key consumer conclusions and implications on marketing strategy.
• Developed creative briefs for new products and marketing tactics in collaboration with package design team, consumer marketing and outside agencies.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Prioritized roadmap in order to achieve product goals and metrics.