Pujal Barot
Mississauga,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Highbartalent Solution
02.2024 - 03.2024
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Call Centre Agent
Schooley Mitchell
12.2022 - 05.2023
- Manage inbound and/or outbound calls; follow various communication scripts when speaking to a caller; handle customer engagement; identify customer needs, answer questions and solve problems; up-sell products and services when possible; build sustainable customer relationships; organize all conversation records; build product knowledge; and improve performance and hit goals.
RESTAURANT TEAM MEMBER
Tim Hortons
11.2021 - 02.2022
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
CUSTOMER SERVICE REPRESENTATIVE
Costco
08.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
GUEST SERVICES ATTENDANT
Petro Canada
03.2021 - 07.2021
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
CLIENT SUPPORT REPRESENTATIVE
Star Bazaar
06.2020 - 08.2020
- Friendly behavior, and fast in calculations
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Interacted with team members across departments to research and resolve customer issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Worked closely with team members to maintain a positive, supportive work environment that fostered collaboration and ongoing learning.
SALES ASSOCIATE
Nike
01.2020 - 05.2020
- Stay active and understand customer requirements
- Updated computer inventory listing
- Prioritized and accomplished a wide range of tasks each shift.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
CUSTOMER SERVICE REPRESENTATIVE
Meraki The Coffee House
10.2019 - 12.2019
- Learnt to work in fast-paced environment
- Customer facing experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Healthcare Administration And Service Management
Conestoga College
Kitchener05.2023
Skills
- Adaptability and Flexibility
- Active Listening
- Effective Communication
- Time management abilities
- Interpersonal Skills
- Problem-solving aptitude
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Customer Service Representative
Highbartalent Solution
02.2024 - 03.2024
Call Centre Agent
Schooley Mitchell
12.2022 - 05.2023
RESTAURANT TEAM MEMBER
Tim Hortons
11.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Costco
08.2021 - 11.2021
GUEST SERVICES ATTENDANT
Petro Canada
03.2021 - 07.2021
CLIENT SUPPORT REPRESENTATIVE
Star Bazaar
06.2020 - 08.2020
SALES ASSOCIATE
Nike
01.2020 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
Meraki The Coffee House
10.2019 - 12.2019
Healthcare Administration And Service Management
Conestoga College
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