Puja Thapa
Thornhill,ON
Summary
Proven to excel in high-volume dining environments, strong multitasking, and exceptional customer service skills at The Zen Restaurant to enhance guest experiences and increase sales through effective upselling. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Zen Restaurant
04.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Present bills to guests,process payments accurately using various payment methods, and return change or receipts promptly.
- clear used dishes and utensils from tables, reset tables for new guests, and follow hygiene and sanitation standards to ensure a clean dining environment.
Education
High School Diploma -
Fanshawe College
Toronto, ON12.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- High-volume dining
- Transactions and Cash Handling
- Adaptable and Flexible
- Food and Beverage Service
- Teamwork and fast learner
Certification
Smart serve
Availability
Thursday, Friday, Saturday, Sunday- All Day
Monday, Tuesday -6pm to all night
Wednesday-before 11 am after 7 pm
Timeline
Server
The Zen Restaurant
04.2021 - 05.2023
High School Diploma -
Fanshawe College
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