PUJA SHAH
Toronto
Summary
Dedicated customer service professional delivering innovative and informed solutions to meet diverse customer needs. Skilled in leading customer service-focused teams to improve ratings, reduce complaints, and drive business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Boutique Expert/Cashier
Shoppers Drug mart
07.2024 - Current
- Provided professional beauty services to customers, including makeup application and skin care advice
- Demonstrated excellent customer service skills while efficiently addressing customer needs and inquiries
- Conducted weekly inventory counts to monitor stock levels for reordering purposes
- Implemented promotional activities such as special offers or discounts when appropriate
- Performed cashier duties accurately and timely, including processing payments and returns
- Maintained a clean and organized work environment for the safety of both employees and customers.
- Greets all customers and displays warm demeanor
- Accurately scans or enters product data
- Accurately accounts for cash and coupon, lottery, and PC Optimum
- Asks for customer’s PC Optimum Card during each transaction
Account Specialist
Shaw Communications
10.2022 - 09.2023
- Led coordination with sales and inventory teams to ensure timely shipments, managed order processing (printing, picking, slotting, packing, releasing), showcasing strong leadership and organizational skills
- Resolved inventory issues, maintained accurate records for inbound and outbound cargo, and monitored inventory levels, ensuring efficient operations and high customer satisfaction
Senior Shipment Lead
Old Navy
01.2022 - 09.2022
- Operated the cash register and assisted with receiving and stocking merchandise
Customer Service Representative
Nordia
01.2021 - 12.2021
- Managed inbound calls, assisting policyholders with vaccine appointments and related queries
- Delivered personalized, friendly service, maintaining high levels of customer retention and satisfaction, and efficiently handled 30+ customer interactions daily
- Collaborated closely with upper management to enhance service quality and customer satisfaction, demonstrating leadership in identifying and implementing improvements
Education
Bachelor of Computer Applications -
SEMCOM
03.2018
Skills
- Leadership
- Customer Service
- Communication Skills
- Problem-solving
- Client Relationship Management
- Transaction Management
- Microsoft Office tools
- Microsoft Word
- Teamwork
- Sales Management
- Risk Management
- Inventory Management
- Multitasking
- Fashion trend awareness
Certification
Investment Funds in Canada (IFIC), 10/01/24, Present
Timeline
Beauty Boutique Expert/Cashier
Shoppers Drug mart
07.2024 - Current
Account Specialist
Shaw Communications
10.2022 - 09.2023
Senior Shipment Lead
Old Navy
01.2022 - 09.2022
Customer Service Representative
Nordia
01.2021 - 12.2021
Investment Funds in Canada (IFIC), 10/01/24, Present
Bachelor of Computer Applications -
SEMCOM
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