Puja Rahapal
Halifax,NS
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant manager
Eclipse Stores Inc
09.2025 - Current
- Exceeded sales goals by coaching team members and tracking KPIs.
- Drove brand loyalty by delivering exceptional customer experiences consistently.
- Supported daily store operations, enhancing efficiency and productivity across the team.
- Participated in recruitment efforts, facilitating new hire onboarding and training.
- Ensured compliance with company visual presentation and operational standards.
- Managed employee performance through constructive feedback and development plans.
Assistant Manager
Build-A-Bear Workshop
05.2024 - 07.2025
- Achieved a high standard of service by leading associates in Experience First behaviors.
- Set clear expectations and held team accountable for performance and behavior standards.
- Enhanced Guest service and task completion through motivated associate engagement.
- Promoted productivity and ownership with positive communication and motivational style.
- Recognized outstanding performance, driving associate engagement and satisfaction levels.
- Built customer loyalty by increasing engagement and capturing Guest loyalty information.
Team Lead
Urban Outfitters
09.2023 - 07.2024
- Improved operational efficiency by identifying and implementing process enhancements.
- Supervised staff productivity, ensuring prioritization and quality of daily tasks.
- Processed POS transactions, including sales, inventory checks, and special orders.
- Managed inventory by receiving shipments and maintaining optimal stock levels.
- Maintained store cleanliness, aiding merchandising and promotional signage efforts.
- Collaborated with team to set goals, ensuring daily task completion and KPI achievement.
Host/Server
Boston Pizza
10.2022 - 01.2023
- Ensured cleanliness and organization of restaurant tables to meet sanitation standards.
- Welcomed customers upon arrival, enhancing their dining experience from the start.
- Recommended food and beverages after presenting menus, improving customer satisfaction.
- Accurately took and served orders, ensuring timely delivery of meals.
- Addressed guest inquiries and special requests, providing exceptional service.
- Handled guest complaints professionally, resolving issues and informing management as needed.
- Maintained restaurant ambiance and cleanliness, consistently meeting quality standards.
Education
College diploma - Computer Science
Mohawk college
Mississauga, ON12.2025
Skills
- Cash Handling
- POS
- Customer service
- Microsoft Office
- Merchandising
- Team Management
Languages
Hindi - Fluent
Nepali - Advanced
Certification
- Smart Serve ,Oct 2022 - Oct 2025
- Serve It right, Dec 2025- Dec 2028
Timeline
Assistant manager
Eclipse Stores Inc
09.2025 - Current
Assistant Manager
Build-A-Bear Workshop
05.2024 - 07.2025
Team Lead
Urban Outfitters
09.2023 - 07.2024
Host/Server
Boston Pizza
10.2022 - 01.2023
College diploma - Computer Science
Mohawk college