Puja Ghosh
Montreal,QC
Summary
"Dynamic and seasoned HR professional with over 5 years of experience in strategic workforce planning, performance management, and talent development, known for successfully leading HR initiatives that drive significant improvements in employee engagement and leadership culture. Eager to bring profound HR expertise and a passion for workforce innovation to support organizational growth".
Overview
6
6
years of professional experience
Work History
HR Associate
Accenture
05.2021 - 09.2022
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Collaborated with teams across North America and UK, and Ireland at Accenture, Update day to day candidate profiles, onboarding, auditing, document verification, background checks, and job postings and Candidate Hiring.
- As Project Coordinator, Achieved over 4000 I-9 meetings for North American team, demonstrating strong organizational skills and meticulous attention to detail.
- Additionally, I successfully completed numerous onboarding and background checking processes for UK and Ireland teams, ensuring compliance and efficiency.
- Collaborated with various departments, focusing on identifying key talent, planning organizational strategies, managing corporate personnel transitions, and addressing employee relations issues.
- Leveraged Workday, Service Now, SharePoint, and Excel to collaborate closely with HR leadership.
In-depth knowledge of Workday application and strong understanding of best practices within Workday with functional team members and subject matter experts to understand requirements and communicate system capabilities/limitations to increase impact of Workday. - Administered employee programs and coordinated feedback initiatives.
- Orchestrated candidate profile management, document verification, and archiving using FADV tool, ensuring timely completion of documentation before candidates' start dates.
- Led comprehensive employee surveys and orchestrated engaging team development programs.
- Proactive and independent with ability to take initiative and Excellent time management skills with proven ability to meet deadlines and Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Develop pipeline of diverse candidates using innovative marketing tools, professional networks, systems and processes.
- Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
- Collaborated closely with senior leadership on succession planning initiatives aimed at preparing workforce for future challenges.
Assistant Acquisition Manager
DCB Bank
02.2020 - 10.2020
- Enhanced collaboration between departments by fostering strong relationships among teams engaged in acquisition process.
- Spearheaded initiatives aimed at improving internal systems and tools used by acquisition team to streamline day-to-day operations.
- Contributed valuable input during strategy planning sessions with senior management regarding future growth plans in line with corporate objectives.
- Conducted regular status updates with team members to ensure alignment on project goals and timely completion of tasks, driving overall productivity.
- Enhanced property acquisition processes by researching and identifying potential properties for investment.
- Mentored junior staff members on best practices in property acquisitions, fostering collaborative work environment.
- Developed strong relationships with industry partners, expanding network of potential acquisitions opportunities.
- Provide guidance to Branch Managers in encouraging culture of high productivity and increased employee morale.
- Acts as key point of contact in supporting employees and managers in areas of employee relations, performance management, compensation, and other employment-related issues.
- Provide training, and on-going coaching/feedback as necessary to management and employees on all relevant areas of development.
- Responsible for creating and maintaining welcoming and inclusive environment.
- Responsible for updating grievance report and provide metrics.
- Identify new business solutions and operational efficiencies, while providing recommendations which have significant impact on Bank's business operations and strategies.
- Meet regularly with Operations Managers and Supervisors to provide and address performance and employee relations concerns (attendance, corrective actions), coach managers/supervisors related to grievances.
- Provide ongoing administrative support for various employee engagement.
- Streamlined contract negotiations for successful acquisitions, ensuring compliance with company guidelines.
Talent Acquisition Specialist
O4D Solutions
01.2017 - 01.2020
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Streamlined onboarding processes for new hires, ensuring smooth transition into organization while minimizing time to productivity.
- Implemented data-driven approach to talent acquisition strategies by leveraging metrics to evaluate recruitment performance continuously.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within organization.
- Managed relationships with external recruitment agencies, ensuring consistent approach to candidate sourcing and selection while optimizing cost effectiveness.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Assist in recruitment process by posting job openings, screening resumes, scheduling interviews, conducting background checks, etc., to meet talent requirements of subsidiary office.
- Conduct Performance review with direct supervisors with their employees.
- Respond to inquiries from employees and managers in timely manner that represents high degree of customer.
- Responsible for updating grievance report and provide metrics.
- Daily maintenance of candidate profiles, develop and maintain variety of reports based on business requirements
- Assist with coordination and execution of internal employee contesting and in-person or virtual events.
Education
Basic French Level - Basic French Level Completed
YMCA International School
Montreal, QC02.2024
MBA - Human Resource Management
Sikkim Manipal University
India05.2017
BBA - Bachelors of Business Administration
Sikkim Manipal University
India10.2014
Skills
- Strong communications skills, Problem Solving and Interpersonal skills
- Full Cycle of Recruitment
- Management Support
- Customer Relationship Management (CRM)
- Performance Evaluations
- On boarding and Off boarding process
- Strong Communication and Interpersonal Skills
- Team Supervision
- Scheduling meetings and Managing Interviews
- Employee relations and Conflict resolution
- Employee engagement and Retention
- Workday, Service Now and Share Point HR Technology (HRIS) Responsible for maintaining and optimizing functionality of HR technology
- Effective Microsoft Word, Excel, MS Office, Power Point and Multitasking
- Coordinate and collaborate with other teams
- Conduct candidate screenings, interviews, assessments, and manage databases
- Managing daily data entry and maintenance of candidate records
- Contributing to long-term goals
- Compliance to employment laws and regulation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
HR Associate
Accenture
05.2021 - 09.2022
Assistant Acquisition Manager
DCB Bank
02.2020 - 10.2020
Talent Acquisition Specialist
O4D Solutions
01.2017 - 01.2020
Basic French Level - Basic French Level Completed
YMCA International School
MBA - Human Resource Management
Sikkim Manipal University
BBA - Bachelors of Business Administration
Sikkim Manipal University
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