Puja Ganguly
Kitchener,Ontario
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
10
10
years of professional experience
Work History
Store Associate
Convenience Store
01.2024 - 02.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Administrative Assistant
Canada Post
11.2023 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Kitchen Staff Member
Mehmaan Nawazi Restaurant
07.2023 - 10.2023
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
Advertising Manager
Amazon.com
05.2017 - 07.2023
- Supporting and optimizing ad sales and campaigns for both internal Amazon brands and global brands
- Managing brand pages to ensure optimized and creative content to boost CTRs and impressions.
Lead - Vendor Success Program
Amazon.com
05.2017 - 05.2019
- Onboarding, activating and launching vendors to the Amazon ecosystem
- Monitor and track catalog performance, and ensure vendor success through optimizing product selection and pricing strategy.
Research Editor
The New Indian Express
08.2016 - 05.2017
- Background check of the follow-up news stories
- Creating picture captions
- Research history of news along with the editors
- Follow up upcoming events and news headlines.
Communications Manager
Upasana Advantage Communication
11.2013 - 05.2014
- Crafting copy content for print adverts, website content, SEO search blogs, articles
- Brainstorming creative ideas for advertisements
- Dealing with internal creative team as well as with the concerned clients.
Education
Master of Arts - Masters of Arts in Counselling And Psychology
Yorkville University
05.2025
Masters in Communication -
University of Madras
01.2016
Bachelors in Journalism and Mass Communication -
University of Calcutta
01.2013
Skills
- Effective communications skills
- Team Collaboration
- Customer Assistance
- Patience and empathy demonstration
- Conflict resolution competency
- Product Knowledge Expertise
- Active listening techniques
- Promotion and discount understanding
- Merchandise Display Creativity
- Adherence to store policies
- Store Cleanliness Maintenance
- Customer Service
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Bengali
Native or Bilingual
Timeline
Store Associate
Convenience Store
01.2024 - 02.2024
Administrative Assistant
Canada Post
11.2023 - 12.2023
Kitchen Staff Member
Mehmaan Nawazi Restaurant
07.2023 - 10.2023
Advertising Manager
Amazon.com
05.2017 - 07.2023
Lead - Vendor Success Program
Amazon.com
05.2017 - 05.2019
Research Editor
The New Indian Express
08.2016 - 05.2017
Communications Manager
Upasana Advantage Communication
11.2013 - 05.2014
Master of Arts - Masters of Arts in Counselling And Psychology
Yorkville University
Masters in Communication -
University of Madras
Bachelors in Journalism and Mass Communication -
University of Calcutta
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