Puja Arora
Cold Lake,Alberta
Summary
Dedicated and detail-oriented Treatment Coordinator with over four years of experience in managing orthodontic practice. Proven expertise in treatment coordination, patient management, and practice marketing. Skilled in business management and marketing strategies tailored to orthodontic practices. Strong background in administrative support and patient care.
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator and Practice Manager
Cold Lake & St. Paul Orthodontics
10.2019 - Current
- Coordinated and managed patient treatment plans, ensuring smooth and effective communication between patients and orthodontists.
- Managed office operations, including scheduling, billing, and staff coordination to ensure high efficiency and patient satisfaction. - Implemented business strategies learned from advanced orthodontic business workshops to optimize practice operations and patient experience.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Education
Masters in Physics -
GND University India
Online Workshop - Mastering the Business of Orthodontics -
Wharton Back to School
01.2022
Treatment Coordinator Course -
The TC Defined by Tracy Martin
04.2021
Dental Office Management Diploma -
Warschaw Learning Institute
04.2016
Skills
- Treatment Coordination
- Practice Management
- Patient Relations
- Invisalign Marketing
- Office Administration
- Scheduling & Billing
- Staff Coordination
- Knowledge of dental insurance
- Customer Service
- Financial Counseling
- Recordkeeping
- Patient Care Coordination
Certifications Training
- Practice Marketing with Invisalign, Diane Besler, Invisalign Field Marketing Manager, 2023
- Mastering the Business of Orthodontics, Wharton Back to School, 2022
- Treatment Coordinator Course, The TC Defined by Tracy Martin, 04/2021
- Dental Office Management Diploma, Warschaw Learning Institute, 2016
References
Dr. Deepak, Owner and Orthodontist, Cold Lake & St. Paul Orthodontics, deepak@coldlakeorthodontics.com
Timeline
Treatment Coordinator and Practice Manager
Cold Lake & St. Paul Orthodontics
10.2019 - Current
Masters in Physics -
GND University India
Online Workshop - Mastering the Business of Orthodontics -
Wharton Back to School
Treatment Coordinator Course -
The TC Defined by Tracy Martin
Dental Office Management Diploma -
Warschaw Learning Institute
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