Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Intern
Pui Man Mandy Wong

Pui Man Mandy Wong

North York,ON

Summary

As a dedicated social service worker student at Humber College, I am passionately committed to making a positive impact in the lives of individuals and communities facing diverse social challenges. With hands-on experience gained through two enriching placements, one at the Hispanic Developmental Council and another at the Weston Area Emergency Support Food Bank, I have developed a deep understanding of the complexities surrounding social service delivery and the importance of culturally responsive care.

My time at the Hispanic Developmental Council equipped me with valuable insights into supporting Hispanic communities, where I honed my ability to communicate effectively across language and cultural barriers. I actively engaged in providing advocacy, counseling, and resource coordination to empower individuals and families to overcome various obstacles and achieve their goals.

At the Weston Area Emergency Support Food Bank, I furthered my understanding of food insecurity and its intersection with broader social issues. Working in a fast-paced environment, I adeptly navigated crisis situations, delivered compassionate support services, and collaborated with a diverse team to ensure equitable access to vital resources for those in need.

Driven by a genuine passion for social justice and community empowerment, I bring a holistic approach to social service delivery, rooted in empathy, cultural competence, and trauma-informed care. My academic foundation, combined with practical experience, has equipped me with the skills and knowledge necessary to navigate the complexities of the social service field with compassion, professionalism, and integrity.

I am eager to leverage my education and experiences to contribute meaningfully to organizations dedicated to serving vulnerable populations, promoting social change, and fostering inclusive communities where every individual has the opportunity to thrive.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Social Services Intern

Weston Area Emergency Support Food Bank
09.2023 - 04.2024
  • Enhanced client experience by providing empathetic and culturally sensitive support in a social services setting.
  • Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
  • Trained new staff members in agency policies, procedures, and best practices for effective service delivery.
  • Built trust within diverse communities through culturally sensitive outreach efforts aimed at promoting awareness of available services.
  • Enhanced community food security by efficiently sorting and distributing donated items.
  • Streamlined inventory management for improved stock turnover and reduced food waste.
  • Collaborated with team members to ensure timely distribution of food to clients in need.


Social Services Intern

Hispanic Development Council
01.2023 - 04.2023
  • Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided counselling service with active listening to different clients
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Work Placement Experience

Special education school
09.2019 - 09.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to students, handled concerns quickly and escalated major issues to supervisor.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.

Volunteer

Hong Kong Young Ambassador Scheme
08.2020 - 08.2022
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Met with other volunteers and program leaders to discuss new service opportunities.

After-school Tutor

Person
05.2022 - 08.2022
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Helped students prepare for routine and standardized tests and college entrance exams.
  • Provided one-on-one and small group instruction to over 15 students falling behind in reading and writing skills.

Education

Diploma - Social Service Worker

Humber College
Toronto, ON
04.2024

High School Diploma -

Heep Yunn School
Hong Kong
07.2022

Skills

  • Emotional Support
  • Mental Health Support
  • Client Advocacy
  • Behavioral Counseling
  • Conflict Resolution
  • CPR, First Aid, AED
  • Active Listening Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Social Services Intern

Weston Area Emergency Support Food Bank
09.2023 - 04.2024

Social Services Intern

Hispanic Development Council
01.2023 - 04.2023

After-school Tutor

Person
05.2022 - 08.2022

Volunteer

Hong Kong Young Ambassador Scheme
08.2020 - 08.2022

Work Placement Experience

Special education school
09.2019 - 09.2019

Diploma - Social Service Worker

Humber College

High School Diploma -

Heep Yunn School
Pui Man Mandy Wong