Pui Ching Neau (Alex)
Ottawa,Ontario
Summary
Detail-oriented security officer with excellent memory and awareness of people, events, and facilities. Skilled in responding to emergency situations and providing crisis intervention. Demonstrates sound judgment during crises and emergencies.
Overview
11
11
years of professional experience
Work History
Loss Prevention Profession
Tiffany's & Co
04.2024 - Current
- Collaborated with cross-functional teams to develop and execute loss prevention initiatives that effectively addressed both internal and external risks.
- Increased efficiency of incident response by establishing clear protocols for communication between team members and external partners.
- Contributed to the development of company-wide guidelines for handling sensitive information, minimizing risks associated with data breaches or leaks.
- Monitored social media platforms for potential threats or fraudulent activity targeting the company''s assets or reputation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Security Officer
Blackbird security company
08.2023 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons on premises and contacted appropriate authorities if necessary.
- Documented security-related situations and submitted in-depth reports to superiors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Cashier
Algonquin student cafeteria
01.2023 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
ARC Welcome Desk Staff
Jack Doyle Athletics and Recreation centre
06.2022 - 01.2023
- Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
- Tracked lost and found items according to company policies and procedures.
- Followed established protocols for handling confidential information.
- Provided excellent customer service through friendly interactions with each members who visits the gym.
- Handled members complaints in a professional manner while striving for member satisfaction.
- Performed clerical tasks by organizing and cleaning workplace.
Police Constable
Hong Kong Police force
03.2020 - 02.2022
- Stay vigilant and think quickly so as to protect and secure citizens' properties and lives.
- Be strong minded, persistent and pay close attention to detail.
- Maintaining Law and Order, Working in high risk, highly stressful and often unexpected conditions, Protecting and assisting people in the public and their property.
- Crime prevention, adhering to chain of command and following instruction.
- Patrolling up to 15 hours continuously, undertaking physically demanding work.
- Maintaining tidy and well-groomed uniform despite long working hours.
Tuck-shop Assistant
Boardway Cinema
12.2019 - 02.2020
- Taking customers' food and beverage orders.
- Dealing with guests' requests.
- Keeping the cinema at high hygienic standard.
Security Officer
Sharp Eye Security/Oscar Security
06.2018 - 12.2018
- Stay shape and pay attention to details in order to protect the properties and visitors.
- Require self-motivation and strong mind.
- Loss prevention and customer services.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
Food & Beverage and Conference Attendance
Mantra Lorne Hotel
04.2017 - 04.2018
- Dealing guests' and delegates' requests.
- Taking customers' food and beverage orders.
- Food and beverage delivery.
- Restaurant and conference setting up.
Farmhand
Murray Bonisch Cattle Farm
08.2017 - 10.2017
- Fencing and Stock work (e.g., Feeding horses and cattle).
- General cleaning of the farm.
Farmhand
Billabong Station
06.2017 - 08.2017
- Fencing, Stock work (e.g Cattle work).
- Spraying.
- General cleaning of the farm.
Switchboard Operator/ Receptionist
Britannia International Hotel
02.2015 - 02.2016
- Dealing internal and external calls.
- Dealing guests' requests.
- Dealing various paperwork such as customer’s back-up files, room inspection lists, invoices, etc.
- Checking in and out the guests.
- Predict the customers' needs and wants.
- Provide excellent customer service.
Service Trainee (Student)
IHTTI School of Hotel Management
09.2013 - 09.2014
- Provide the fundamentals of service both in the style of a Buffet and a Fine Dining restaurant.
- Catered to my fellow students and faculty, and on occasion VIPs.
- General area cleaning
Kitchen Assistant
China Town Restaurant
01.2014 - 08.2014
- Starter & dessert preparation & delivery.
- Support the chef with administration in his business organization.
- Maintain kitchen general area and tools' cleanliness.
Education
Business Post Secondary degree -
Algonquin College
Ottawa, Canada12.2023
BA in international Hospitality and Design Management -
IHTTI School Of Management
Neuchatel, Switzerland02.2017
Completed secondary education -
SKH Bishop Baker Secondary School
Ottawa, Canada07.2013
Skills
- Microsoft Office
- Opera
- Hotelsim
- AudiovisualTechnology
- SketchUp
- Photoshop
- AutoCAD
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Timeline
Loss Prevention Profession
Tiffany's & Co
04.2024 - Current
Security Officer
Blackbird security company
08.2023 - Current
Cashier
Algonquin student cafeteria
01.2023 - 07.2023
ARC Welcome Desk Staff
Jack Doyle Athletics and Recreation centre
06.2022 - 01.2023
Police Constable
Hong Kong Police force
03.2020 - 02.2022
Tuck-shop Assistant
Boardway Cinema
12.2019 - 02.2020
Security Officer
Sharp Eye Security/Oscar Security
06.2018 - 12.2018
Farmhand
Murray Bonisch Cattle Farm
08.2017 - 10.2017
Farmhand
Billabong Station
06.2017 - 08.2017
Food & Beverage and Conference Attendance
Mantra Lorne Hotel
04.2017 - 04.2018
Switchboard Operator/ Receptionist
Britannia International Hotel
02.2015 - 02.2016
Kitchen Assistant
China Town Restaurant
01.2014 - 08.2014
Service Trainee (Student)
IHTTI School of Hotel Management
09.2013 - 09.2014
BA in international Hospitality and Design Management -
IHTTI School Of Management
Completed secondary education -
SKH Bishop Baker Secondary School
Business Post Secondary degree -
Algonquin College
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