Pui Ching Neau (Alex)
Ottawa,Ontario
Summary
- Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
- Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
10
10
years of professional experience
Work History
Security Officer
Blackbird security company
Ottawa, ON
08.2023 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons on premises and contacted appropriate authorities if necessary.
- Documented security-related situations and submitted in-depth reports to superiors.
Cashier
Algonquin student cafeteria
Ottawa, ON
01.2023 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
ARC Welcome Desk Staff
Jack Doyle Athletics and Recreation centre
Ottawa, ON
06.2022 - 01.2023
- Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
- Tracked lost and found items according to company policies and procedures.
- Followed established protocols for handling confidential information.
- Provided excellent customer service through friendly interactions with each members who visits the gym.
- Handled members complaints in a professional manner while striving for member satisfaction.
- Performed clerical tasks by organizing and cleaning workplace.
Police constable
Hong Kong Police force
Hong Kong
03.2020 - 02.2022
- As a Hong Kong Police Officer, I faced many daily challenges
- It is a must to stay vigilant and think quickly so as to protect and secure citizens' properties and lives
- In this line of work, there were many unpredictabilities making it imperative to be strong minded, persistent and pay close attention to detail
- Key responsibilities: Maintaining Law and Order, Working in high risk, highly stressful and often unexpected conditions, Protecting and assisting people in the public and their property, Crime prevention, Adhering to chain of command and following instruction, Patrolling up to 15 hours continuously, Undertaking physically demanding work, Maintaining tidy and well-groomed uniform despite long working hours
Tuck-shop Assistant
Boardway Cinema
Hong Kong
12.2019 - 02.2020
- I worked as a part-time tuck-shop assistant in Boardway Cinema for three months which helped me maintain my customer service skills
- Key responsibilities: Taking customers' food and beverage orders, Dealing with guests' requests, Keeping the cinema at high hygienic standard
Security Officer
Sharp Eye Security/Oscar Security
Sydney, Australia
06.2018 - 12.2018
- Working as a security officer in the shopping mall and Government Centre (Centrelink), it is necessary to stay shape and pay attention to details in order to protect the properties and visitors
- Normally, the working hour is usually 8 hours or over
- The work required self-motivation and strong mind
- Key responsibilities: Loss prevention, Customer services
Food & Beverage and conference attendance
Mantra Lorne Hotel
VIC Lorne, Australia
04.2017 - 04.2018
- Mantra Lorne is a four-stars hotel under the Mantra group which is young but yet a huge brand in Australia
- I worked as a service attendance in both conference area and The Larder restaurant in the hotel
- By delivering an excellent high standard customer service to all the delegates and guests became a part of my daily routine
- Mantra Lorne is a fast-paced working environment so working there not only greatly enriched my working experience but also improved my multitask skill
- Key responsibilities: Dealing guests' and delegates' requests, Taking customers' food and beverage orders, Food and beverage delivery, Restaurant and conference setting up
Farmhand
Murray Bonisch Cattle Farm
Lan Ma, Australia
08.2017 - 10.2017
- Murray Bonisch cattle farm is a family style farm
- Since working in the second farm, it enhanced my farm skills a lot from my previous farm job
- As working in an animal origination farm, I had improved even better time management skill and great patience which were essential to complete the tasks given by the farm owners
- Key responsibilities: Fencing, Stock work (e.g., Feeding horses and cattle), General cleaning
Farmhand
Billabong Station
West Wyalong, Australia
06.2017 - 08.2017
- Billabong Station is one of the properties owned by Leppington Pastord Company
- I worked as a farmhand there, it gave me skills in all aspects such as fast thought (problem solving), fast learning, high adaptability and cooperation with different people in various working environment
- Key responsibilities: Fencing, Stock work (e.g
- Cattle work), Spraying
Switchboard operator/ Receptionist
Britannia International Hotel
London, United Kingdom
02.2015 - 02.2016
- Britannia International is a high turnover hotel with 550 rooms
- There are different people with various nationalities coming to stay in the hotel
- As being a switchboard operator and receptionist, I was responsible for passing messages to different departments
- I was also the representative of the hotel to greet the guests in the first hand
- I learnt a lot how to communicate with customers with various background, cultures and beliefs
- Key responsibilities: Dealing internal and external calls, Dealing guests' requests, Dealing various paperwork such as customer’s back-up files, room inspection lists, invoices, etc, Checking in and out the guests
Service Trainee (Student)
IHTTI School of Hotel Management
Neuchatel, Switzerland
09.2013 - 09.2014
- As being a member of a 10 persons service delivery team, I was responsible for lunch and dinner that I learned the fundamentals of service both in the style of a Buffet and a Fine Dining restaurant
- These restaurants catered to my fellow students and faculty, and on occasion VIPs.
Kitchen assistant
China Town Restaurant
Neuchatel, Switzerland
01.2014 - 08.2014
- As a Kitchen Assistant, I quickly learned and adapted to assist busy Chefs in a very fast paced kitchen
- I was required to have good time management skills to complete assigned tasks and deliver customer orders to a high standard and without delay
- Working in a commercial kitchen can often be challenging so it was important to maintain a positive and can-do attitude
- Key responsibilities: Starter & dessert preparation & delivery, Supporting the chef with administration in his business organization, Kitchen cleanliness & control
Education
Business Post Secondary degree -
Algonquin College
12.2023
BA in international Hospitality and Design Management -
IHTTI School Of Management
02.2017
Completed secondary education -
SKH Bishop Baker Secondary School
07.2013
Skills
- Microsoft Office
- Opera
- Hotelsim
- AudiovisualTechnology
- SketchUp
- Photoshop
- AutoCAD
Related Activities
- I was a student ambassador in my fifth and sixth year at high school. My role was to assist younger schoolmates to adapt their new environment.
- In 2013 and 2015 at IHTTI, I worked with my fellow classmates to organize a gala dinner and banquet for other students and lecturers, this enriched me in cooperating with my teammates' spirit.
Languages
- Mandarin-Native speaker
- Cantonese-Native speaker
- English-Professional Level
- French-Basic Knowledge
Timeline
Security Officer
Blackbird security company
08.2023 - Current
Cashier
Algonquin student cafeteria
01.2023 - 07.2023
ARC Welcome Desk Staff
Jack Doyle Athletics and Recreation centre
06.2022 - 01.2023
Police constable
Hong Kong Police force
03.2020 - 02.2022
Tuck-shop Assistant
Boardway Cinema
12.2019 - 02.2020
Security Officer
Sharp Eye Security/Oscar Security
06.2018 - 12.2018
Farmhand
Murray Bonisch Cattle Farm
08.2017 - 10.2017
Farmhand
Billabong Station
06.2017 - 08.2017
Food & Beverage and conference attendance
Mantra Lorne Hotel
04.2017 - 04.2018
Switchboard operator/ Receptionist
Britannia International Hotel
02.2015 - 02.2016
Kitchen assistant
China Town Restaurant
01.2014 - 08.2014
Service Trainee (Student)
IHTTI School of Hotel Management
09.2013 - 09.2014
Business Post Secondary degree -
Algonquin College
BA in international Hospitality and Design Management -
IHTTI School Of Management
Completed secondary education -
SKH Bishop Baker Secondary School
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