Pueyo Michelle

Work History

Starbucks

08.2021 - Current

Trained new team members with positive reinforcement and respectful, encouraging coaching.
Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Improved barista skills through one-on-one training sessions and practical demonstrations.
Taught proper procedures and strategies for success to new employees.
Handled cash and processed payments accurately to avoid errors.
Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Increased employee retention by fostering a positive, supportive work atmosphere.
Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Maintained regular and consistent attendance and punctuality.
Provided coaching and mentoring to employees.

Real Canadian Superstore

10.2020 - Current

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Starbucks

10.2017 - 03.2020

Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Memorized ingredients and recipes for wide variety specialty drinks.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Served customers quickly and efficiently and created strategies to prevent delays.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Contributed to store profitability by upselling products and promoting seasonal offerings.
Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
Maintained clean and organized workspaces, ensuring welcoming environment for customers.

Jugo Juice

09.2016 - 10.2017

Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
Greeted customers with smile and provided helpful suggestions.
Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.

Red Deer Food Service Inc.

11.2013 - 03.2017

Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
Greeted customers with smile and provided helpful suggestions.
Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
Maintained a clean and organized workspace, ensuring a positive experience for customers.
Assisted customers with information regarding menu offerings and nutrition information.