Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pualelepele Teo

Citrus Heights

Summary

Assistant Manager recognized for driving productivity and ensuring efficient task execution. Expertise in team leadership, operational management, and delivering exceptional customer service. Proven ability in communication, problem-solving, and time management, contributing to seamless operations and effective team collaboration.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Firehouse Subs
Folsom
02.2023 - Current
  • Assisted in training new team members on operational procedures.
  • Handled customer inquiries and resolved issues to enhance service experience.
  • Implemented food safety standards to maintain a clean kitchen environment.
  • Monitored equipment performance and reported maintenance needs promptly.
  • Collaborated with management to develop promotional strategies for menu items.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Assistant Manager

Auntie Anne's Pretzels
Roseville
12.2020 - 12.2025
  • Assisted in training new team members on operational procedures.
  • Managed inventory levels to ensure product availability and quality.
  • Coordinated daily staff schedules to optimize workflow and efficiency.
  • Handled customer inquiries and resolved issues to enhance service experience.
  • Implemented food safety standards to maintain a clean kitchen environment.
  • Monitored equipment performance and reported maintenance needs promptly.
  • Supported team in achieving sales targets through effective communication and teamwork.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.

Shift Lead

McDonald's
Roseville
11.2018 - 08.2023
  • Supervised team members during shifts to ensure operational efficiency.
  • Trained new staff on procedures and customer service standards.
  • Coordinated daily activities to maintain a smooth workflow.
  • Monitored inventory levels and assisted with stock replenishment.
  • Ensured compliance with safety protocols and health regulations.
  • Addressed customer inquiries and resolved issues promptly.
  • Scheduled employee shifts to optimize coverage and performance.
  • Assisted in the training of new employees.

Education

Some College (No Degree) -

Carrington College
Sacramento, CA

Skills

  • Customer service
  • Employee training
  • Customer service and satisfaction
  • Employee supervision
  • Staff training and development
  • Money handling
  • Goal setting

Timeline

Assistant Manager

Firehouse Subs
02.2023 - Current

Assistant Manager

Auntie Anne's Pretzels
12.2020 - 12.2025

Shift Lead

McDonald's
11.2018 - 08.2023

Some College (No Degree) -

Carrington College

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Pualelepele Teo