Dynamic professional with extensive experience in protocol development and project management at Invictus Games Vancouver Whistler 2025. Proven track record in event planning and team leadership, successfully enhancing cross-cultural communication and operational efficiency. Adept at fostering relationships and executing strategic initiatives that elevate organizational goals.
Overview
12
12
years of professional experience
Work History
Manager of Protocol
Invictus Games Vancouver Whistler 2025
Vancouver , BC
02.2024 - 02.2025
Developed and implemented protocols for visiting dignitaries.
Provided guidance on matters relating to international protocol and etiquette to government officials and representatives of other countries.
Created and maintained a database of diplomatic contacts in various countries around the world.
Managed staff responsible for providing support to visiting dignitaries, including interpreters, security personnel, transportation services.
Executed on-time, under-budget project management to adhere to project road map.
Coordinated the planning, logistics, and execution of official visits from foreign delegations.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Identified opportunities for enhancing existing protocols or creating new ones.
Indigenous Youth Worker
School District No.43 (Coquitlam)
Coquitlam, Canada
11.2022 - 02.2024
Supported Indigenous students in achieving academic goals and appropriate behaviour and personal life skills in conjunction with professional staff within the guidelines of District programs and/or First Nations protocols
Promoted an understanding of First Nations culture, heritage, customs and values to First Nations students and others within the school
Supported families with food security
Protocol Officer
FIFA Women’s World Cup 2023
Sydney, Australia
07.2023 - 08.2023
Implemented Protocol procedures and understand the tournament Order of Precedence and principles of V/VIP Seating
Assisted in all Protocol areas, including preparing seating charts and guest biographies, advising on forms of address and ceremonial matters, warmly welcoming guests and arranging premium experiences
Developed an in-depth understanding of protocol requirements and daily tasks at assigned stadium, including knowledge of V/VIP spaces including drop-off & pick-up zones, ingress & egress routes, lounges, seating areas and other possible V/VIP routes in stadium
Delivered Protocol training on special customs, behaviors and cultural considerations that are appropriate when hosting dignitaries and people of importance, to event workforce, volunteers, and service providers
Venue Protocol Cluster Manager
Birmingham 2022 Commonwealth Games
Birmingham, United Kingdom
01.2022 - 08.2022
Planned and delivered the Birmingham 2022 Venue Protocol function across ten venues, including delivery of Games Family seating and lounges and support of flag and national anthems protocol and medal presenter coordination
Developed relevant policies and procedures in support of services and operations to be delivered by the Protocol Team
Implemented operational plans, policies, and procedures for the Protocol team in the Games Family Functional Area in all competition and non-competition venue planning processes
Designed and delivered Protocol related Workforce training modules
Lead the recruitment process for the Protocol Team
Indigenous Support Worker
North Vancouver School District #44
North Vancouver, Canada
10.2020 - 01.2022
Supported Indigenous students in achieving academic goals and appropriate behaviour and personal life skills in conjunction with professional staff within the guidelines of District programs and/or First Nations protocols
Promoted an understanding of First Nations culture, heritage, customs and values to First Nations students and others within the school
Supervised students and maintained order and safety on school grounds, in the school common areas, in the classrooms, in the community, and field trips
Team BC Assistant Chef De Mission – Halifax 2020 North American Indigenous Games
ISPARC
Vancouver , BC
12.2018 - 05.2020
Company Overview: Indigenous Sport, Physical Activity and Recreation Council
Created and fostered relationships with athletes, coaches, provincial sport committees and PSOs
Developed strategic planning and delivery of the Team BC athlete and coach selection processes
Developed and provided specialized support in the oversight of Team BC administration, operations, communications, and sport technical aspects
Indigenous Sport, Physical Activity and Recreation Council
Coordinator, Protocol and Community Outreach
Aboriginal Sport and Wellness Council of Ontario (ASWCO)
Toronto, ON
11.2017 - 12.2018
Designed, planned, and executed all cultural and protocol aspects for ASWCO
Support the development of Games strategies for all ASWCO events
Designed, planned, and executed all Medal Ceremonies for the inaugural Masters Indigenous Games 2018
Manager, Culture and Protocol
Toronto 2017 North American Indigenous Games Host Society
Toronto, Canada
07.2016 - 08.2017
Designed, planned, and executed the Honoured Guest (HG) Program and Cultural Festival
Oversight of Indigenous protocols across the entire Games footprint (competition and non-competition venues)
Collaborative strategic planning for all functional areas with focus on successful integration of Indigenous protocols
Coordinator, Venue Protocol
Toronto 2015 Pan Am/Parapan Am Games
Toronto, Canada
03.2015 - 08.2015
Planned and delivered protocol services for a competition venue including management of Games Family hospitality lounges and seating areas
Assisted with the development and execution of Games Family involvement in the Opening and Closing Ceremonies
Developed and executed plans for the Protocol Office at a competition venue
Assisted with training of Venue Protocol volunteers in several competition venues
Managed a workforce comprised of volunteers (approximately 20-40)
Developed and executed daily plans for VIP visits for high-ranking government officials (ingress, egress, political and non-political meet and greets and medal ceremony participation)
Coordinator, Protocol & Ceremonies
Prince George 2015 Canada Winter Games
Prince George, Canada
10.2014 - 03.2015
Delivered the VIP Program, ensuring all needs to areas related to protocol were addressed and planned for accordingly
Oversight of medal ceremonies, VIP hospitality, receptions, and gifting program
Responsible for maintaining day to day operational tracking of budgets, timelines and milestone development
Coordinated the distribution of all medals and flags
Provided support for protocol volunteers
Assistant Chef De Mission, Team BC – Regina 2014 North American Indigenous Games
Aboriginal Sport, Recreation and Physical Activity Partners Council
Vancouver, BC
07.2013 - 09.2014
Responsible for specialized support of planning and delivering Team BC athlete and coach selection processes
Responsible for specialized support of the oversight of the Team BC administration, operations, communications, sport technical aspects
Education
Linguistics - American Sign Language
University of Manitoba/Red River College
01.2008
Deaf Studies - Certificate
University of Manitoba/Red River College
01.2003
Skills
Protocol development
Project management
Event planning
Team leadership
Cross-cultural communication
Talent recruitment
Operational efficiency
Interpersonal communication
Volunteer Experience
Canadian Paralympic Committee (CPC), Event Services Assistant, PyeongChang 2018 Paralympic Winter Games, 03/01/18, Assisted Mission Staff with the daily operation of Canada Paralympic House., Created and fostered relationships with Paralympic friends and families.
Canadian Paralympic Committee (CPC), Event Services Assistant, Rio 2016 Paralympic Games, 09/01/16, Assisted Mission Staff with the daily operation of Canada Paralympic House., Created and fostered relationships with Paralympic friends and families.
Canadian Olympic Committee (COC), Protocol Assistant, Sochi 2014 Olympic Winter Games, 02/01/14, Performed a multitude of tasks assigned by the Office of the President of the COC., Assisted Mission Staff with daily operations of Canada Olympic House (COH)., Promoted international cooperation between the COC and various NOCs, the IOC., Proactively created relationships with Olympians, friends and families and corporate sponsors., Performed critical response actions within COH.
Canadian Olympic Committee (COC), Protocol Assistant, London 2012 Olympic Games, 07/01/12 - 08/31/12, Performed a multitude of tasks assigned by the Office of the President of the COC., Assisted Mission staff with daily operations of Canada Olympic House (COH)., Promoted international cooperation between the COC and various NOCs, the IOC., Proactively created relationships with Olympians, friends and families and corporate sponsors., Performed critical response actions within COH.
Four Host First Nations, Protocol Officer, Vancouver 2010 Olympic and Paralympic Winter Games, 01/01/10 - 03/31/10, Performed varied administrative duties involving the operation of the Four Host First Nations Protocol Office within the Protocol Operations Centre., Assisted in the production of cultural, hospitality and ceremonial events., Assisted dignitaries with their Games-time schedules including ticketing, accreditation, transportation, tours, meetings, and hospitality.
VANOC Transportation Team, Load Zone Attendant, Vancouver 2010 Paralympic Winter Games, 03/01/10, Assisted with the management of the arrivals/departures of Paralympians, officials, and volunteers into the Whistler Athlete’s Village., Maintained daily transportation logs., Promoted a positive atmosphere at the Athlete’s Village Welcome Center.
Languages
American Sign Language
Professional
Timeline
Manager of Protocol
Invictus Games Vancouver Whistler 2025
02.2024 - 02.2025
Protocol Officer
FIFA Women’s World Cup 2023
07.2023 - 08.2023
Indigenous Youth Worker
School District No.43 (Coquitlam)
11.2022 - 02.2024
Venue Protocol Cluster Manager
Birmingham 2022 Commonwealth Games
01.2022 - 08.2022
Indigenous Support Worker
North Vancouver School District #44
10.2020 - 01.2022
Team BC Assistant Chef De Mission – Halifax 2020 North American Indigenous Games
ISPARC
12.2018 - 05.2020
Coordinator, Protocol and Community Outreach
Aboriginal Sport and Wellness Council of Ontario (ASWCO)
11.2017 - 12.2018
Manager, Culture and Protocol
Toronto 2017 North American Indigenous Games Host Society
07.2016 - 08.2017
Coordinator, Venue Protocol
Toronto 2015 Pan Am/Parapan Am Games
03.2015 - 08.2015
Coordinator, Protocol & Ceremonies
Prince George 2015 Canada Winter Games
10.2014 - 03.2015
Assistant Chef De Mission, Team BC – Regina 2014 North American Indigenous Games
Aboriginal Sport, Recreation and Physical Activity Partners Council
07.2013 - 09.2014
Linguistics - American Sign Language
University of Manitoba/Red River College
Deaf Studies - Certificate
University of Manitoba/Red River College
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