PSALM RAQUEDAN
Brampton,Canada
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution.
Overview
4
4
years of professional experience
Work History
PASSENGER SERVICE AGENT
LOT Polish Airlines
01.2023 - 01.2024
- Provided clients with assistance in preparing the required travel documents and forms.
- Professionally managed customer complaints, providing solutions to resolve issues effectively.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Tracked lost items belonging to passengers, and coordinated delivery upon their recovery.
- Make clear, professional, and concise announcements regarding flight activities at the gate over the airport's PA system.
- Informed passengers of any changes in flight schedules, or other travel-related matters.
CABIN SERVICE APPEARANCE
Delta Facilities Maintenance
Toronto, ON
01.2022 - 01.2023
- Equipping sanitation materials to prepare the cabins for passengers to use during travel.
- Equipping the aircraft cabin for flight according to specifications, with equipment and cabin servicing supplies.
- Remove debris from the seat, arrange the seat belt, and clean trash and debris from the seat pockets.
- Refill the cabin supplies and ensure the presence of emergency materials.
PACKAGING AND MACHINE OPERATOR
Skjodt - Barrett
Toronto, ON
01.2020 - 01.2021
- Inspected all products and goods by checking items before final packaging.
- Monitor the feed and speed of machines during the machining process.
- Demonstrated ability to organize merchandise by identifying, labeling, and packing materials and supplies in stock for inventory efficiency.
- Performed product distribution demand by properly attaching the proper shipping tags to products.
- Ensured customers' demands by evaluating and gathering product orders, producing shipping tags, and shipping them to designated stores and countries.
Education
Business Administration - Human Resources
Seneca College
1750 Finch Ave E, North York, ON M2J 2X501.2023
SECONDARY SCHOOL -
ST. THOMAS AQUINAS
01.2020
Skills
- Management Skills
- Travel documentation
- Customer service
- Computer Skills
- Critical thinking
- Problem solving
- Effective communication
- Attention to Detail
- Active listening
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
PASSENGER SERVICE AGENT
LOT Polish Airlines
01.2023 - 01.2024
CABIN SERVICE APPEARANCE
Delta Facilities Maintenance
01.2022 - 01.2023
PACKAGING AND MACHINE OPERATOR
Skjodt - Barrett
01.2020 - 01.2021
Business Administration - Human Resources
Seneca College
SECONDARY SCHOOL -
ST. THOMAS AQUINAS
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