PRZEMEK CHAWRILSKI
Toronto,ON
Summary
Motivated and friendly team player with exceptional people skills and customer service background. A home barista fixated on specialty coffee for 10 years dedicated to making delicious coffee beverages in fast-paced environments and contributing to safe, welcoming cafe environments. Strong knowledge of roasting and brewing.
Overview
18
18
years of professional experience
Work History
Bank Customer Service Specialist
Aplitt LLC
01.2008 - 09.2023
- Answered bank phone lines, assisted customers with navigating online banking and mobile banking applications and directed customers to appropriate department to address concerns.
- Managed high call volumes while maintaining accuracy in communications. Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
Barista
Cup & Cakes
04.2015 - 09.2015
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
- Maintained a clean and organized workspace for optimal productivity and safety.
Party Entertainer
Wytwórnia Dobrej Zabawy
12.2012 - 02.2013
- Enhanced party atmosphere by providing lively entertainment and engaging activities for guests through the use of various props, costumes, and interactive games.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
Warehouseman
ZPC Baltic Gdansk
10.2005 - 02.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
Master of Management - Faculty of Management
University of Gdansk
Gdansk, Poland06.2005
Skills
- Excellent customer service
- Quality Standards
- Interpersonal skills
- Multitasking
- Brewing methods
- Coffee Expertise
- Attention to detail
- Hospitality and Professionalism
- Persistent in expanding speciality coffee knowledge
Languages
English
Limited Working
German
Limited Working
Polish
Native or Bilingual
Additional Information
Home barista 10 years
Timeline
Barista
Cup & Cakes
04.2015 - 09.2015
Party Entertainer
Wytwórnia Dobrej Zabawy
12.2012 - 02.2013
Bank Customer Service Specialist
Aplitt LLC
01.2008 - 09.2023
Warehouseman
ZPC Baltic Gdansk
10.2005 - 02.2006
Master of Management - Faculty of Management
University of Gdansk
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