Pryia Cooper

Customer Service :

- Resolved customer inquiries promptly, ensuring high satisfaction levels and timely issue resolution.

- Collaborated with team members to streamline communication processes, improving overall efficiency in service delivery.

- Trained new staff on customer service protocols and tools, enhancing team performance and knowledge sharing.

- Managed customer accounts effectively, maintaining accurate records and facilitating smooth transactions.

Server :

- Collaborated with kitchen staff to coordinate food and drink orders efficiently.

- Managed beverage inventory, ensuring timely restocking and adherence to quality standards.

- Managed cash handling processes, including processing payments and balancing cash drawers.

- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries.

- Packaged customers purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

- Monitored inventory levels, restocked shelves, and placed orders as needed.

- Checked expiration dates and rotated products to verify freshness and avoid spoilage.

- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.

- Ensured food safety compliance by following strict guidelines for storage, handling and preparation of baked goods

- Preformed routine equipment maintenance tasks such as mixers or utensils to maintain optimal functionality and provent hazards.

- Demonstrated strong multitasking skills by handling telephone inquires while attending to in person needs seamlessly

- Handled high-pressure situations gracefully. managing multiple tasks simultaneously while maintaining a calm demeanor

- Answered customers questions about hours. seating and menu information

- Maintained an organized waitlist for busy times with efficiency

- Worked well in a team setting, providing support and guidance.