Pruthvikumar Malvi
Hamilton,ON
Summary
2 Years of experience as a Help desk specialist Proficient in different operating systems, functions, and troubleshooting. Extensive experience In troubleshooting computer systems hardware, software, and operating systems. Experience in creating networking topology for a small company to function on regular basis.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Help Desk Specialist
Alorica
07.2021 - Current
- Respond to queries either in person or over the phone with help of proper troubleshooting and support
- Recognizing and escalating more difficult problems and record interactions
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Participate in weekly meetings conducted on system updates, and issues and manages a computer.
- Configured hardware, devices, and software to set up workstations for employees.
Technical Support Consultant
Rogers Communication
03.2022 - 04.2022
- Troubleshoot customer connectivity issues using X-ray to see topology and connectivities over place and configuring settings
- Promote and recommend latest products and services to customers and records all interactions on Maestro
- Communicate with users, working to ensure rapid resolution and offering training using SMP tool, X-Ray.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
Education
Diploma - Computer Systems Networking and technician
St. Clair College
Skills
- Service Ticket Tracking
- Customer Education
- Help Desk Support
- Report Creation
- Technical Support
- User Experience
Certification
- Certified in IT Fundamentals+ , CompTIA
- Certified Technical Support fundamentals , Google
Timeline
Technical Support Consultant
Rogers Communication
03.2022 - 04.2022
Help Desk Specialist
Alorica
07.2021 - Current
Diploma - Computer Systems Networking and technician
St. Clair College
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica