Pruthvikumar Malvi
Dartmouth,NS
Summary
Reliable Technical Advisor with 2 years of experience . Adept at providing guidance to organizations on installing and repairing. Organized and reliable with outstanding talents in customer satisfaction and troubleshooting. Detail-oriented Quality Evalutor brings proven experience in defect identification, documentation and reporting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Advisor, II
Concentrix
Dartmouth, NS
05.2023 - Current
- Provided technical support to customers on various Clients products.
- Resolved customer inquiries regarding product features and functionality.
- Educated customers on the proper use of their products in order to maximize usage potential.
- Provided technical assistance to customers over the phone and through email regarding clients products.
- Maintained detailed records of customer interactions in a database system.
Quality Evaluator
Alorica
04.2023 - Current
- Ensuring that agents are performing according to the standards of clinets quality guidelines.
- Provided guidance on best practices related to quality assurance procedures.
- Identified potential areas of non-conformance and proposed solutions for resolution.
- Developed and maintained quality assurance protocols, processes and procedures.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
Help Desk Specialist
Alorica
07.2021 - 03.2023
- Respond to queries either in person or over the phone with help of proper troubleshooting and support
- Recognizing and escalating more difficult problems and record interactions
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Participate in weekly meetings conducted on system updates, and issues and manages a computer.
- Configured hardware, devices, and software to set up workstations for employees.
Education
Diploma - Computer Systems Networking and technician
St. Clair College
Skills
- Service Ticket Tracking
- Help Desk Support
- Report Creation
- Technical Support
- User Experience
- Support End-Users
- Computer Hardware Knowledge
- Support End-Users
- QA Reporting
- Group Presentations
Certification
- Certified in IT Fundamentals+, CompTIA
- Certified Technical Support fundamentals, Google
References
References available upon request.
Timeline
Technical Advisor, II
Concentrix
05.2023 - Current
Quality Evaluator
Alorica
04.2023 - Current
Help Desk Specialist
Alorica
07.2021 - 03.2023
Diploma - Computer Systems Networking and technician
St. Clair College
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