Pruthaben Patel
Hamilton,Canada
Summary
Proven track record in operations management and customer service excellence, notably at Big Bee Convenience and Food Mart. Expert in driving revenue growth, enhancing customer loyalty, and streamlining operations. Skilled in quality control and effective communication, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Operator
Big Bee Convenience and Food Mart
08.2023 - Current
- Greeted customers, demonstrating excellent customer service skills
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Implemented quality assurance measures, ensuring products and services met or exceeded customer expectations driving repeat business and long-term loyalty.
- Assisted customers in selecting products and provided detailed product knowledge
- Created and updated customer profile records and processed purchases and returns
- Monitored security issues and assisted with inventory management, including receiving and stocking merchandise
- Negotiated favorable contracts with vendors and suppliers, ensuring cost-effective procurement of goods and services for the company.
- Oversaw day-to-day operations effectively managing resources and staff delegating tasks as needed and holding team members accountable for their deliverables.
Outbound Sales Associate
S&P Data
06.2022 - 07.2023
- Conduct outbound calls to promote TV, internet, mobility, and home phone services
- Present products and services based on customer needs, highlighting best value options
- Develop relationships with customers through active listening and providing tailored solutions
- Monitored individual performance metrics, identifying areas of improvement to boost personal success rates in closing deals.
- Collaborated with marketing team members to identify new ways of generating leads for outbound efforts through targeted campaigns or promotions.
- Built rapport with potential clients through engaging conversations, leading to successful sales closures.
Shipping Clerk
Amazon Fulfillment Center
02.2022 - 05.2022
- Pack and unpack materials while maintaining quality control of goods
- Verify incoming and outgoing shipments, ensuring accuracy
- Supervise warehouse staff to ensure proper packing, labeling, and storage of goods
- Schedule shipments and address issues with damaged packages
Restaurant Manager
Tim Hortons
04.2017 - 01.2022
- Managed daily operations of the restaurant, ensuring high standards of service and customer satisfaction
- Certified as a Tim Hortons University Restaurant Manager, leading a team to exceed performance targets
- Implemented health and safety protocols, ensuring compliance with industry regulations
- Translated corporate goals into functional and individual goals, monitoring performance issues and managing terminations when necessary
Jr. Marketing Associate
Weedman Lawn Care Company
08.2016 - 03.2017
- Collaborated with team members and worked independently to generate leads and drive interest in company services
- Developed marketing strategies that increased brand awareness and customer engagement
Education
Diploma - Biotechnology
Mohawk College
Hamilton, ONGrade 12 -
D.P. Desai High School
Skills
- Customer and Personal Service
- Personnel Resource Management
- Coordination and Administration
- Production and Processing
- Judgment and Decision Making
- Quality Control Analysis
- Scheduling and Resource Allocation
- Monitoring and Controlling Expenses
- Operations Management
- Human Resources Management
- Effective Communication
- Decision-making capabilities
Certification
- Health and Safety Certified Manager
- Store Serve Retail Certification
References
Available upon request.
Timeline
Business Operator
Big Bee Convenience and Food Mart
08.2023 - Current
Outbound Sales Associate
S&P Data
06.2022 - 07.2023
Shipping Clerk
Amazon Fulfillment Center
02.2022 - 05.2022
Restaurant Manager
Tim Hortons
04.2017 - 01.2022
Jr. Marketing Associate
Weedman Lawn Care Company
08.2016 - 03.2017
Grade 12 -
D.P. Desai High School
- Health and Safety Certified Manager
- Store Serve Retail Certification
Diploma - Biotechnology
Mohawk College
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