PRUTHA RAVAL
Ajax,ON
Summary
Forward-thinking leader with extensive knowledge of customer service. Visionary individual with more than 3 years working in a customer serving industry. Highly communicative and experienced in conflict resolution and team building. Recognized as driven, dedicated and team player with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Operations Supervisor
SkipTheDishes
Winnipeg, MB
06.2020 - Current
- Communicate in a clear and concise manner to the team, by effective group huddles, meetings, and 1 on 1 coaching sessions,
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Trained new employees on proper protocols and customer service standards.
- Provided exceptional customer service to customers, increasing customer loyalty 15%.
Customer Service Associate
Walmart Canada
Winnipeg, MB
11.2017 - 02.2021
- Greeted over 500 customers per day with pleasant smile and warm welcome.
- Lifted up to 40 pounds at once, arranged displays and highlighted areas for sale boost.
- Worked closely with shift manager to solve problems resolving conflicts.
Customer Service Supervisor
SkipTheDishes
Winnipeg, MB
10.2019 - 06.2020
- Monitored floor safety, employees' dress adherence, professional work environment.
- Handled escalation via call and social media flags, maintaining company policy and reputation.
- Actively supported service associates by assisting them with live order and customer issues,
Customer Care Specialist
SkipTheDishes
Winnipeg, MB
02.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Answered 100 chats, calls and emails a day, identifying customer issues, investigated causes, and initiated resolutions.
Education
Human Resource Management - Business And Organizational Administration
University of Manitoba
Winnipeg, MB02.2019
Dental Assisting - Dental Assisting
Cambrian College
Greater Sudbury, ON05.2017
Skills
- Safe Work Practices
- Customer Support
- Exceptional Communicator
- Team-Oriented and Cooperative
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Excellent Attention to Detail
Accomplishments
- Director's Award for achieving the Highest Team Average QA Score in Sept 2019 and Jan 2020.
- Completed Foundation Of Leadership Certificate.
Certification
- Dental Assisting Certificate.
- First Aid and CPR Certificate.
Timeline
Senior Operations Supervisor
SkipTheDishes
06.2020 - Current
Customer Service Supervisor
SkipTheDishes
10.2019 - 06.2020
Customer Care Specialist
SkipTheDishes
02.2019 - 10.2019
Customer Service Associate
Walmart Canada
11.2017 - 02.2021
Human Resource Management - Business And Organizational Administration
University of Manitoba
Dental Assisting - Dental Assisting
Cambrian College
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