Pruno Suson. W
Chennai,Tamil Nadu
Summary
Final year MBA student specializing in Finance and Business Analytics. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Summer Intern
Indian Overseas Bank
08.2024 - 08.2024
- Assisted in 1000+ transaction processing and financial documentation, ensuring smooth customer interactions.
- Conducted data verification to support compliance, improving efficiency in regulatory processes.
- Collaborated with internal teams to enhance customer experience and service quality.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
Process Associate
Tata Consultancy Services
11.2021 - 12.2022
- Communicated with clients and internal teams to resolve over 70 credit card disputes daily, ensuring accurate resolutions.
- Conducted data analysis and reporting to support decision-making in transaction investigations.
- Maintained compliance with industry regulations while enhancing client satisfaction through clear documentation and problem-solving.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Student Intern
Indian Overseas Bank
03.2021 - 04.2021
- Supported customer inquiries and account management, ensuring smooth banking operations.
- Utilized Finacle banking software to generate reports for over 100 customer accounts daily.
- Assisted in drafting financial reports and client documentation, contributing to operational efficiency.
Education
MBA - Finance & Business Analytics
St. Joseph's College of Engineering
Chennai05.2025
B. Com - Corporate Secretaryship
Loyola College
Chennai05.2021
Skills
- Microsoft Office Suite
- Canva
- PowerBI
- Content Writing
- Advanced Excel
- Documentation
- Record preparation
- Report writing
- Multitasking and organization
- Problem-solving
Certification
NISM
Timeline
Summer Intern
Indian Overseas Bank
08.2024 - 08.2024
Process Associate
Tata Consultancy Services
11.2021 - 12.2022
Student Intern
Indian Overseas Bank
03.2021 - 04.2021
MBA - Finance & Business Analytics
St. Joseph's College of Engineering
B. Com - Corporate Secretaryship
Loyola College
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